Customer service has dropped dramatically! Walmart uses FedEx instead of better shipping services like Amazon, to the customers disservice. They have Fedex who just deliver customers gifts to anywhere/ wrong address to say the jobs been done. Then when you call Walmart who you made your purchase with they pass you off to FedEx witty little to no answers whatsoever! Walmart at least use to seem like they cared about their customers! Ensuring positive outcomes for their customers but seems to me like they are declining in this area. Hopefully Walmart puts more energy into the shipping processes of its items to ensure customers receive their items. Walmart customer service guy totally lied to us, stating he couldn’t see the address it was shipped to, maybe we put in the wrong address & etc. before passing us off to FedEx. Looking up my order, everything’s accurate on our end & seems like Walmart dropped the ball despite blaming FedEx. Don’t know who to believe at this point. We just want our money back, be careful people.
2 months ago
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Walmart has a 2.0 average rating from 1,023 reviews

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