Ordered a gold bracelet for my son. When arrived it was too long for his wrist. I called to start the return, and during that call I found out that when checking out I accidentally typed .cim instead of .com for my email. Due to this they could not send me the return form and had no way of correcting the email address in their system. First rep hung up on me. The second rep said she would send a request to “the back room” to have my email address corrected. I was told to allow 24-48 for them to fix it. It has been 2 weeks, 7 phone calls later, and still nothing. Every time I call I go through the exact same process with each rep, and each rep tells me it will be fixed in 24-48 hours. On one phone conversation, the representative told me, before hearing my story, that my item was about to arrive at the facility and I would have my refund within the next week, but the item was still sitting on my desk in front of me… This is the worst customer service I have ever experienced. It looks like I will be stuck with a gold bracelet that my son can’t wear. It was his Christmas gift. I will never shop Walmart.com again. I suggest people use Amazon, or eBay instead.