Walmart Order #2000107-49873686. Walmart sent us damaged, opened, cut-up, jagged-edged runners and I processed a refund. They never picked up @ our location 2 days in a row, after sending me the return label with our address clearly listed on it. I called today @ 8:24am and the rep hung up on me after 7 minutes! Called again @ 8:33am on the call for 56 min, 34 secs, all the while Walmart ping-ponged me back and forth to the same 2 departments making me repeat all info again & again just to keep ignoring the issues on this return, repeating themselves that they CAN NOT DO ANYTHING further since a return is already in process, telling me I have to track the pick up on Fedex, even after I repeated myself telling them the TRACKING NUMBER from Fedex wasn't/isn't valid, therefore it's impossible. RASHIDA, the last rep I had the displeasure of dealing with, refused to assist me properly and ONLY told me to look up my return label in my account and she'd reschedule it. A return Pick UP label that she was informed a dozen times, that was NOT VALID, then she ended the call.
1 year ago
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