Anonymous
Bought a microwave through Wal-Mart.com. It was defective. Got the return label sent to me and took it back to the Walmart store in town. They tell me they can't refund my money the 3rd party has too. Called Wal-Mart.com and they said when Fed Ex scanned it I would get my money back....didnt happen. Called them again and they tell me the 3rd party has to receive it before I get my money back. They received it yesterday and still no money back. Called Wal-Mart.com again and they send a message to Beach Audio to speed up my refund. Beach Audio emails me and tells me they have to inspect it and everything first. Went to their website and there are plenty of people that say they only receive a partial refund from them cause they charge a 20 to 50 percent reshelving fee. So it looks to me like they are trying to get out of giving me my money. Called corporate and they aren't wiling to help me either. They tell me I have to wait 10 to 14 business days before I get my money back cause the 3rd party has to inspect it and stuff to make sure it's not damaged and its the right item....which they did when I returned it to the store. I spent 1200.00 on walmart.com and I have NEVER had this much trouble getting my money back on something that they have and is no longer in my possession. Wal-Mart.com is the ones that took the money off of my card they should be the ones to return it. I told the lady if I had to I would go to my bank and dispute the whole 1200.00 charge cause everything I bought was bought 2gether. She told me that was an option...so it looks like that's what I'll be doing. I'm also contacting the BBB on Wal-Mart.com and Beach Audio and what ever else I have to do. I can't stress this enough....NEVER order from Wal-Mart.com. Go to Amazon. Better company. Ive already told all my family and friends about what I am dealing with and they all refuse to order from Wal-Mart.com now. Plus they are getting the word around. Wal-Mart is a joke. Spend your hard earned money elsewhere. Now I'm stuck without a microwave which is the only way I can cook food.
1 year ago
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Walmart has a 2.0 average rating from 1,083 reviews

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