On September 15, 2022, I placed an order for a Kid Kraft Modern Outdoor Swing Set. This purchase was to be a Christmas present for our children. It shipped in two boxes and arrived at our place on September 16, 2022. The boxes were placed into the garage, and we waited patiently for closer to Christmas to set up the swing set. On December 17, 2022, while my husband began to open the boxes and started the process of putting the swing set together, we noticed we received two boxes with the exact same parts. Two boxes of 1 of 2, we were missing box 2 of 2. We immediately got on the phone and called Walmart’s Customer Service. We had the pleasure of speaking with Najae, she promptly informed us there was an available box 2 of 2 for this order and we could replace one of the duplicated boxes for the box 2 of 2 and it would arrive no later than Monday December 26, 2022. We would just need to return one of the boxes 1 of 2 and Walmart would ship the replacement order for box 2 of 2. Again, this was a Christmas present, and she guaranteed we would receive the parts and be able to build the swing set. We explained to her that if we wouldn’t receive the box that we would send both boxes back and ask for a refund. On December 28, 2022, I received an email stating the return was received and Walmart would be refunding the money. For obvious reasons, we were upset that we did not receive box 2 of 2 as promised, and now the money was refunded to a card that is no longer active. After multiple phone calls and live chats to Customer Service from myself and my husband explaining the situation, no help has been received. We have a box with parts that we cannot use to build a swing set and after being told we needed to call our financial institution to receive the refund or that Walmart’s billing department would be contacting us for additional information, with no communication at all, it magically appeared into our bank account on January 25, 2023. I have requested a refund for the remaining order, and I am willing to mail back the box 1 of 2 at their cost. I have been unsuccessful in receiving the refund for the second box. I am frustrated and unsatisfied.