Anonymous
Shopped at Store# 03625 on Sunday 8/20 got home and realized several items were missing. Checked the receipt, see I was double charged for another item. I tried contacting the store for 40 minutes and no one answered the phone. I then contacted Customer Care and advised of situation and was told I had to wait 1-3 days for someone to get back to me, received Ref# 230820-002818 and that was that. I called again on Monday 8/21 to follow-up to ensure my inquiry was being taken seriously and advised I had not heard from anyone. When asked why can't you just credit the card used at the time of purchase for missing and overcharged items, I was told the matter was escalated to the highest level and someone would call me back. What does that even mean? When the 3rd day arrived, Wed 8/23 and I still have not heard from anyone I called again, provided the REF# and was told there was a msg from the store mgr saying he called and did not reach me for me to come to the store to receive a credit. First I told them I had not rec'd a call and why wouldn't a store mgr leave a professional msg stating they're returning my call regarding my inquiry about my shopping experience. I knew it was just LIES or they certainly have the wrong ppl in place, in either event I'm more frustrated than when I started! Walmart Customer Experience made me wait 3 days to wait for a phone call only to go to the store anyway! I find that incredibly useless and irresponsible. I went to the store and it was a disaster. Spoke to a mgr that had no idea what I was talking about, was not willing to help, put me off on another person who told me they needed a pic of the receipt, that they had to look at cameras then speak to someone else. Now the total amount due for their incompetence was $25 and these now 5-6 ppl are looking at me like I stole something. Annoyed I call Customer Experience, give them the REF#, advise what's going on at the store and that they are unaccommodating. I told him I was through with him, thru with Walmart and I just want my card credited for items I did not receive. Next I look up and security is now standing next to me. The entire ordeal was laughable and I'm thinking this is a lot of BS over their neglect and now I'm the problem. I wasn't creating a scene, I wasn't yelling, yes I was frustrated but this is a joke! Now this is the SAME Walmart Customer Experience that told me the store mgr called and said go to the store and receive the refund. Still think I got a call? It was a scene from a circus and I'm wondering how a respectable business woman like myself is being treated like a thief from the ghetto? The security guy asks me what's going on, I tell him and he takes the receipt and going into the security room where I believe they are checking camera footage. About 10 min later he comes out, mind you I'm still on HOLD with corporate who doesn't know what to do, and he tells me to hang up from them, walks over to customer service cashier, tells her that the cashier on Sunday had the bag, gave it to the next customer to put the refund on a Walmart gift card for $25. I told the cashier I prefer it went back to my Amex card and she told me it had to go on this gift card. While I thanked security, the same 4-5 women are now not looking in my direction and 1 of the 5 is apologizing as she prepares to give me the gift card. I say TOO LATE Walmart, I don't want to have another experience with you AT ALL, and will give the gift card to my son. While my store experience was terrible my customer experience with corporate WAS WORSE. They did nothing to assist, made me wait 3 days for a solution that only backfired, held no accountability and was basically USELESS! SHAME ON YOU!!!!!!
9 months ago
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