Craig Fenderson
I purchased a marcy diamond deluxe elite on "walmart.com" on 6-12-19. The Order #4341986-033927. The funds came out of my account, so if i wanted to purchase something else, the money is not available. I received an email receipt for the purchase. 6-13-19 from a third party saying the item was processed in error and no longer available, that I would receive a refund in 1-3 business days. The item they listed is still listed on walmart.com, just at a different price. I purchased it for 460.99 it is now listed at 999.99. on 6-15-19 I called 800-walmart.com and they tried to offer me a 20% discount. I told them I want the item, it not my fault someone made and error. They listed the item for sale across the entire internet as a paid ad, so they must of had it approved in their marketing department. The third party vendor stated the item is not available, its available, just at a different price and they dont want to let me have it. The person I spoke to is Brian, refused to give me his last name. Said he is a customer service specialist. He took over the call after the first customer service rep escalated the call to him. I informed him prior to the purchase I was confident in shopping with Walmart, however now it seems they can take your money and hold it and you may or may not get the item you thought you were paying for. As far as im concerned a credit card is electronic cash. When I hand someone cash, its a done deal. Now they want to return my cash after they have held on to it for a week. Brian told me its not Walmarts mistake. Well, I have a business as well and if my subcontractors make a mistake, its my name on the contract I am am responsible for making it right. I feel Walmart should honor the sale and stop trying to back pedal out of the deal. Ive dealt with the third party "VM Express" on ebay at they are a crooked company. I paid for another gym set and not all the parts where available. I had to fabricate the part myself after all they would do is offer me $10. Walmart needs to drop that company if they cannot fulfill their orders.
4 years ago
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