The worst customer service in this world. The supervisor I spoke today July24 at around 12pm even hung up my phone call, I had to give at least 1 star to write the comments, otherwise I will give no stars at all. I have ordered 2 items online on July16. My order number is 3021274591. The estimated delivery time is July18. I have received only 1 item on July18, no second one. I called the customer service on July21 to track the item and been told to wait for one more day. On the same day I sent email on Walmart.ca asking for help. I have never received the reply email back. No respect to customers. Because I have not received my package on July22, I called again and spoke to Ses on July23 and she was very confused with the delivery notes because from her words there were 2 comments on my file: 1. the estimated delivery day was July23. 2. The item has been returned to Walmart Store. Ses asked me to call back on July24 to see if the notes will be corrected. My nightmare has begun!!!!! On Morning July24 I called and spoke to Oliver who was finally trying to help me, he asked me to stay on line but my daughter disconnected the phone call. That’s why I had to call again. This time I spoke to Jack and she told me the same story here, the estimated delivery date is July25, she gave me the tracking number and carrier phone number 877-396-9638 and asked me to make a call to find out where my package is. I have called the delivery company and my goodness, I have been told they don’t even have my package at all. I had to call back again to Walmart customer service, and asked the lady to transfer me over to the manager. Finally I spoke to the supervisor at around 12 pm who was very rude and argued with me, she explained I need to be patient and wait for another 24 hours in order to make the investigation and escalate the issue. I asked the supervisor to transfer me over to her manager, she said no problem and hung up my call. I am so shocked. I have been working in customer service for many years and I do understand every company has its own policy and procedures, but this is definitely not the way you treat your customers. That’s why exceptions exist in this world. The item I have purchased not for myself but for my 3 year old daughter. I am very frustrated and disappointed. I truly hope someone will get to me ASAP. I want to know when I will receive my package. I am still waiting for the delivery.