I received an email from Walmart saying my order was processed for pickup. the problem was that I didn't order anything. I checked my charge card and saw someone bought an electronic item for $181.04. I immediately froze my charge card and a few minutes later, another charge came through for the same amount, which was blocked because of me. I tried calling that store and nobody answered in electronics, so I tried customer service...who also didn't answer. I tried this four times and with no luck, I got a hold of the pharmacy manager. I apologized for bothering him, but said nobody would answer their phone and asked if he could connect me with a manager. He said that no managers were accepting calls and that I needed to come in to the store if I wanted to talk to a manager. I told him that there's no way I was going to drive that far to come in, as this location wasn't close to my house, especially during this virus situation. I explained that this wasn't a call to see if they had toilet paper, it was because someone stole my charge card information and was trying to commit fraud. I told him this was urgent and I needed him to connect me to ANY manager right away. Again, he said no and then had the gall to hang up on me! I gave him the benefit of the doubt and called back and got a hold of him again. I told him we got disconnected and he said to me, I'm not hooking you up to a manager and hung up on me again! What an utter horrific display of customer service...the worst ever! I will never step foot in any Walmart ever again!!
5 years ago
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