Montgomery Ward allowed someone to use my name to order over $300 worth of items without a credit card or any other form of payment. A bill from this company that I had never heard of just showed up in my mail. After spending 45-60 minutes on hold several times to speak to rude Customer Service Reps they said my only course of action was to file paperwork with the federal government and then fax or mail a copy to Montgomery Ward. I did just as they asked and a few weeks later, they mailed me an "overdue bill". Another hour on hold and several more rude Customer Service Reps later, and they suggested that I email the form again. Oh and by the way, they informed me that they have already taken action to damage my credit rating and they will only retract that once I fax them this form. That I already faxed to them. I have never had a worse experience with a company in my life.