My engagement ring lost its diamonds, they changed it and the same thing happened. I got a voucher to used. Which I got a different style ring for a wedding ring. My first wedding ring lost a diamond. So they exchanged my wedding ring for another one. When I went back to use the remaider of the voucher... over £100. They told me it was out of date and I had lost my money. They told me I had 6 months and it was 5 months when I went in. Now the metal has just split in two on my wedding ring. But no clue why as there is no reason for it to break. Wonder what they will say now. I am NOT going to accept their spiel.