I went into Warren James shop was very impressed the sales staff were helpful ,outstanding in fact, I wanted a longer chain as a had a pendent that had great sentimental value it was platinum with one diamond unusual I purchased the a necklace I was so please the necklace after only a handful of times as I don’t wear jewellery on a day to day basic as i work , the neckless broke , obviously the necklace was not suitable for a pendent the pendent was lost . I emailed Warren James explaining what had happened told them that they need to explain this to there staff because I would not like this to happen to anyone else I received nothing no acknowledgement what so ever I will never shop there again, very disappointed, all that I wanted was an apology and the fact they would pass message on to their staff