Bought white gold studs and a necklace in store Staff explained that I could not have a sticker for the box stating 9ct gold. This I’m told is company practice. I emailed head office to inquire the reason for this policy as the items were gifts and the gold number could only be seen using a loop.I received a curt reply but no explanation for the policy I replied asking for a reasonable reason for this but received no response. Very poor customer service.
3 years ago
Warren James Jewellers has a
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