This my sound petty but i ordered a gold necklace for my sister online a week ago. When it arrived it was lovely, however i thought i had pressed the box and bag for it which looking back at the order i hadnt and only paid £3.50 for postage. As i wouldnt have time to trail to a W.J shop i quickly asked if this could be sent out to me and i would be happy to pay a further £3.50 cost of box and bag. An email said, NO, i would have to go into a store, take evidence of the sale and try and get one from their shop. TERRIBLE service. It was an accident on my part. I then had to race to a shop, which i did in Doncaster 20 miles away and the sales assistant was absolutely lovely to me, she provided the goods with so much empathy for my error. I do like W.J i will however think twice about this experience in my future sales. Lynda B.