My husband bought me a pair of earrings for Christmas. Unusual for him as he hates shopping and we are elderly but he wanted to get something I would like to say thank you for the 40 years we've been together. Carefully and with great excitement I took them from the box on Christmas morning and noticed straight away that one of the earring posts was bent. Also the earrings were very poor quality. My husband was very upset as he'd trusted the assistant when she'd said they were good quality. He'd also been persuaded to purchase a box and bag to give them to me in. It ruined the moment for us on Christmas morning. I took them back this morning and the assistant ageed the post probably bent as it was put into the mount in the box. I said the quality was disappointing so could they be exchanged for something better if I paid extra as I hadn't worn them I was told that earrings cannot be exchanged even when they were faulty but she gave me another pair exactly the same and bagged the faulty pair up to send back. As I understood the law states money can be paid back if goods are faulty or are unfit for purpose. The earrings will now never be worn and will probably end up being thrown away. The length of the posts on them are very short and unlikely to go through my ears. In our 70's now and still having to rent our home due to health problems we do not have money to throw away and yet it has happened here. It spoilt everything for my husband who was just trying to make Christmas special. What a rotten shop in my opinion! Avoid it like the plague! I had to give a star because it wouldn't let me post a review if not but in truth it deserves zero stars!