Very poor refunds/ exchange policy. Would not recommend this store to anyone simply because of this policy. Goes against the ideals, aims and principles of the Consumer Act. I purchased a chain and found the person who it was for had a skin allergy so returned said item to store and explained. Staff stated no problem and gave what I believed to be a respective credit. It was only later when I looked at the details and found it was simply a store credit for exchange. Looking back I thought it peculiar she had quickly bundled all the receipts and packed them into a card quickly moving on elsewhere. Putting this simply this policy should change. I will not be buying again from this store. I will be advising all others not to buy. Protests at the store are worth considering. Letters to the management are contemplated. My mission will be to change this policy. Social media is a wonderful tool..... Interesting to that only 36% of reviewers would recommend the store. This indicates room for improvement...