Customer service appalling. Wanted to buy a quick birthday gift. The policy of the store is that, unlike other jewelers they do not allow you to look at a tray of items to choose from in store. I was expected to choose through the shop window ! I said I didn't know which one I wanted and needed to look properly. Was left standing in the shop for some time whilst the assistant apparently removed each item from the tray and logged it. That's a guess as no one explained what was happening. The manager , in the shop at the time with no other customers, made no attempt to offer an apology for the wait or to explain what was happening or indeed to engage with the customer in any way .. I didn't have the time to wait so left and made a quick purchase at another jewelers who allowed me to see a tray of product. I wrote to Warren James who completely ignored the customer service aspect of this and just said that's the procedure !!!