Beware unscrupulous and dishonest company with appauling customer service! My husband bought me a 9ct gold ring set late on Friday evening 08/01/20 for my birthday the following day they sold him the rings as a set and put both in the same box together. On my birthday I tried on the rings but they were too big so I put them back in the box to take them back to the shop to exchange. My husband had checked before he purchased them that I would be able to change them if they did not fit as I work full time the first opportunity I had to take them back and change them was on Saturday 11/01. So I took them to the shop and asked to swap them for a smaller size and the chap that served me took them out of the box and looked inside the rings then he picked up a cloth and started wiping them and then went out the back I thought to get me a smaller size I assumed he had been checking the size but he came back saying sorry we can't exchange them as they have been worn. I could not believe what he saying as I had only taken them out of the box to try them on and put them straight back in the box they were exactly as they had been sold to my husband. I asked to see the manager she came out saying the rings were scratched and must have rubbed together when they were worn. Well the rings had never been worn other than to try them on, when they sold them to my husband they put them in a box together in the same hole in the ring box so the rings would definitely have rubbed together then but I looked at the rings and they were pristine I could not see a single mark on them they were gleaming. The manager said that they could not be sold to anyone else well they had no problem selling them to my husband so that is rubbish. This company are the most unscuplulous I have ever come across my poor husband who is disabled and in extreme pain if he tries to walk struggled down this shop to buy my a present for my birthday and now we have a set of rings that can't be worn. The rings are absolutely pristine so they have absolutely no grounds to refuse to change them. I cannot see a single scratch on them anywhere if they were scratched at all it was not done by me the only way anything could have happened to the rings is when they put them in the box together because they are definitely rubbing together then or in the shop before they were sold. This shop is a disgrace and need to be investigated by trading standards.