Was meant to be a very special day just got engaged literally, thought it would be romantic to choose the ring on the day, chose the ring was very happy with it. As my job means I wash my hands a lot and wear gloves, decided to not wear the ring at work and only occasionally at home! Hadn’t worn the ring for a while to notice that it looked out of shape strange but true put it the bag to take back to warren James left it for a bit as work was busy,went to take it out and there was a stone missing to my horror. My fiancé emailed and it all seem promising until we went back to the shop for them to say it was our fault! I’m absolutely devastated it was only cheap anyway but it was the sentiment behind it , it has caused what should I’d been such a wonderful time to really disappointing and depressing, and very disgustingly treated with no professionalism for what I thought was a reputable jeweller, to be offered to fix it for a price when the ring was obviously of poor quality. I will be writing to the ombudsman. And think the citizen paper would be interested in this story. Disappointed is an understatement