The Birmingham solihull branch was extremely disappointing. I am so unhappy, a surprise ring was bought for me and it didn't fit. My partner was not made aware of the returns process as you would think after spending so much money on a ring. I tried to return it and they wouldn't. They told me I had to send a letter to head office. The thing that really annoyed me was the customer service from the two ladies at the counter laughing at my situation and made me feel like I was wasting their time . I would honestly stay away from Warren James there are way better jewelers around. I would 100% pay more for the customer service and quality products