Placed an order, should have taken 4 working days max. A week later I contact them to find out where it is, and get told they've not been shipping due to a "stock take". No warning, only way to find out was to contact them. I asked to cancel the order, but they refused as it was more than 30 minutes after the order was placed, (yes, that is actually their policy) despite the fact they didn't ship it for a further 4 days. Aparently they didn't find out about the stock take/orders not shipping until it was too late to put a warning on their website or send an email to customers (so a week isn't long enough to send a mass email or add some text - a blatant lie). No compensation, not even a 5% off your next order gesture of good will. They hold their customers in complete contempt and it appears to be a bunch of incompetent fools running the business. There are better, cheaper, more efficient and more ethical places to get coffee, I highly recommend you look around before giving any money to these conmen, it's only a matter of time before a business like this goes bust in this economic climate, and if you get caught placing an order when that happens I guarantee you'll never see the order or get your money back.