“"Very disappointed with Whittard. A staff member was filmed refusing someone entry based purely on their Zionist beliefs – an act that feels like outright discrimination. This goes against the company’s stated values of respect, fairness, and inclusion. Where does Whittard truly stand on equality if customers can be treated this way?”
“Great customer service! You can try the different sorts of tea. We even received some chocolate coffee beans for free by a very friendly cashier. 5 of 5 stars.”
“I have still to receive the coffee beans I ordered and paid for on 1st September. Whittard used Yodel to deliver my order but Yodel’s tracking says my parcel is still with Whittard. I am sick of chasing my expensive order. Last week customer service told me that the parcel would be arriving shortly, but it is not here yet. A further email to Whittard has not even been answered. I have bought a lot of coffee from Whittard over many years but would not advise anyone to shop with Whittard now. If anything goes wrong, they could not care less.”
“Terrible issues with product being delivered. Unacceptable time length with no explanation. Shop didn't offer any help just that web orders were different from them.”
“Despite attempting to place an order two days running and putting my correct card number in which has more than adequate funds, the order kept rejecting my card because it needed 12-20 numbers, my card has the correct number but I was told the bank payment has failed. I suggest that this is the worst online experience I have ever had and as I am disabled I use online shopping all the time. My order was for my granddaughters birthday, being sent to her address not mine! i am now placed in a very difficult situation she is a lover of tea despite her youngish age! so this experience will mean nothing will arrive from me on her birthday! thank you very much!”
“Placed an order, should have taken 4 working days max. A week later I contact them to find out where it is, and get told they've not been shipping due to a "stock take". No warning, only way to find out was to contact them. I asked to cancel the order, but they refused as it was more than 30 minutes after the order was placed, (yes, that is actually their policy) despite the fact they didn't ship it for a further 4 days. Aparently they didn't find out about the stock take/orders not shipping until it was too late to put a warning on their website or send an email to customers (so a week isn't long enough to send a mass email or add some text - a blatant lie). No compensation, not even a 5% off your next order gesture of good will. They hold their customers in complete contempt and it appears to be a bunch of incompetent fools running the business. There are better, cheaper, more efficient and more ethical places to get coffee, I highly recommend you look around before giving any money to these conmen, it's only a matter of time before a business like this goes bust in this economic climate, and if you get caught placing an order when that happens I guarantee you'll never see the order or get your money back.”
“There online issues are still ongoing. Deliveries are taking weeks and not days as stated in their terms and conditions. Only 1 person in Customer services and you can only contact them by social media as they have switched their phone line over to answering machine, so don't bother leaving a message as noone will get back to you.”
“I ordered a china tea cup and saucer. It's the smallest tea cup I have ever seen and it has the texture and lightness of plastic. I also had a stressful experience by the delivery company Yodel who Whittard uses. All in all a waste of money and a very unpleasant delivery experience.”
“Whittards in Portobello Road only stock ONE decaffeinated coffee and ONE decaffeinated tea. When I asked the sales assistant to make a customer request to management he was positively disinterested and dismissive. I'm not surprised to see that only 31% of whittard reviewers recommend them.”
I'm sorry that you had a disappointing and unsatisfactory experience on your recent visit to store - please be assured that your feedback has been passed onto the relevant department and area manager to look into further.
We have emailed you a response as well.
Hanna @ Whittard
