“Disappointed to buy a box of decaffeinated breakfast tea No 24 and find every single bag split open. Too far away from a store to return. Not cheap either.”
“Whittard said the teapot I ordered was lost. Would refund the amount to my bank. This was beginning of December, still waiting. Will take this further.”
Hi Margaret,
So sorry to hear that you have had problems with your order. I can confirm that our customer service team have responded to your email, offering a refund or a replacement.
Best wishes,
Ebru @ Whittard
“Incomplete order received - 2 emails sent with only automated replies received and no further action by customer services- it would appear whittard have little concern for customer satisfaction.”
Hi there,
So sorry you have experienced difficulty with your order. If you can please let me know your Whittard order number, I can look into this for you.
Best wishes,
Ebru @ Whittard
