I am frustrated that the first time I decide to order direct from Whittards it is such a debacle. I usually ask friends to buy tea and ship it. This time I decided to buy direct and it has been a disaster. I thought I would have my tea in a few days and it is almost three weeks and I have to keep emailing to find any status at all. I find out the order was lost and do I want them to refund or ship the order again. I replied ship again on 31Dec10 and have heard nothing back. I thought the Tea is really good and the company is long-standing, they will fix this. To my chagrin, I find out that your customer service is horrible.