Received a broken wooden garden fence as I wasn’t in on its arrival, despite expecting an email to confirm delivery time. Therefore couldn’t refuse delivery.
Sent damage photos and suggested a compensation refund and received a satisfactory amount. ( fence could be turned around despite damage) Communication was very good, if initially slow to begin with.
Thank you for the resolution Wilko. Always been a fan of the brand and admire customer service in this instance.
Only gave four stars due to the broken gate in the first place.
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