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Wilko Reviews

2.7 Rating 610 Reviews

42 %

of reviewers recommend Wilko

Company Reviews

2.7

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 20th June 2024

Wilko 1 star review on 20th June 2024

Wilko 1 star review on 30th May 2024

Wilko 1 star review on 30th May 2024

Wilko 1 star review on 3rd May 2024

Wilko 1 star review on 3rd May 2024

Wilko 1 star review on 19th March 2024

33

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly bad customer service. Do not order anything online from Wilko. The chair I ordered is not only very poor quality, one of the leg fixings has a manufacturing fault. There is no Customer Service phone number and the only means of communication is via their messaging system. 27 messages later Wilko have offered me £10 towards getting this chair repaired or a replacement chair. This contravenes the UK Distance Selling Regulations. They are ignoring my requests to return the chair for a refund. Be warned, do not buy anything from Wilko Online.”

Posted 2 weeks ago

“I recieved faulty garden furniture. 13th june I requested a return They didn't want me to return they wanted me to keep the furniture plus an extra £20.. I declined. Collection was arranged for 3rd July Nobody came to collect Another collection made for 10th July Nobody collected. They obviously want your money and do not want returns !! I will never buy from this company again No complaints procedure or anything.”

Posted 2 weeks ago

“We ordered a shed from wilkos, my wife took the shed in when it was delivered it wasnt until i got back from work and checked the instructions that i realised it was a storage box that had been delivered, its impossible to speak to someone via the phone as the numbers online are all disconnected so i rang the company where the shed was from and they said wilkos had ordered the wrong shed and i would have to deal with them. So we started a chat online with them and sent an email its now been 8 days and we are no further forward, i have a storage box sitting in my house waiting to be collected taking up space and no definitive answer to when the matter will be resolved. The customer service element of this company is none existent, something that could probably be resolved with a phone call looks like its going to take weeks to sort out its ridiculous”

Posted 2 weeks ago

“I don’t know how this company are still allowed to operate. They are thieves. My parcel never arrived. It’s been a nightmare trying get a response via WhatsApp, Messenger, email. I’ve tried everything. They eventually answered one message and said they would refund….I’ve had nothing. They are a disgrace. Avoid them like the plague.”

Posted 2 weeks ago

“They made a mistake and refunded me for a purchase. Asked me for the money back but repeatedly failed to send me a link to pay, inspire of my many attempts requesting it. Then hounded me for the money, threatened me and my ignored messages”

Posted 3 weeks ago

“JOKE of a company who steal from their customers. Been ENDLESS WEEKS, trying to SIMPLY return an unopened, unwanted, pet stroller. No-one came despite being told to sit in all day 9-6 to wait for collection. Noone has arranged anything since...its been WEEKS and wilko won't refund me. THIEVES!!!”

Posted 3 weeks ago

“Shocking aftersale customer support. There is literally no response to from the WhatsApp contact number. Noone manages the messages. Their contact us page asks to message on WhatsApp or use their contact form. Well they don't reply or follow up on the emails and leave things outstanding. I got delivered a shoe cabinet which had half items missing in the box. Now I have no way of getting hold of customer service who will help me with a return or refund.”

Posted 4 weeks ago

“Appalling customer service. I'm trying to return an order which was delivered on 30th May. I changed my mind and want to return the item. I was told that I could return to a Range store but after driving the 15mins to my local store I was told that the item couldn't be returned as it didn't have the correct order number. Trying to speak to Wilko.com to get this simple issue resolved is like pulling teeth. You have to wait 1-2 days for a response only to receive a standard templated reply. 4 weeks later and we've managed to get to the point where they were going to arrange for collection of the item, asked me for suitable collection dates which I provided, and now they've reverted to sending me the same templated replies they sent over 4 weeks ago!”

Posted 1 month ago

“I have ordered an item from Wilko which they never delivered. I have tried all ways to reach Wilko's Range team to get my refund back via emails, web chat, and WhatsApp, but they just give you false assurances of a 5-7 day refund and never refund the amount for a missing item they never sent. I have contacted the vendors from which this item was delivered by Wilko, and they said Wilko is their worst client, as there are several customers who are still waiting for their refund. Both Wilko and Range have not refunded my amount, and to my surprise, their CEO, whom I mailed, hasn't cared to reply for 3 weeks now. This company just takes customers' money and uses it for their own purposes. I would suggest never buying from Wilko and Range as they are really a pathetic company.”

Posted 1 month ago

“It’s been over 6 weeks now and I still haven’t received my refund. £500 out of pocket. Emails back and forth, I was finally told the refund had been actioned on the 7 June but still no money received and it’s the 22 June.”

Posted 1 month ago

“If I could put zero stars I would Placed a large order to make pamper hampers evri delivered it at 9:59 I was at work all neighbours were home but they decided to leave it in front garden in a open greenhouse ( my garden is in a public footpath next to a woods very open)! I sheets state if not home deliver to neighbours but they didn’t I got home at gone 6 no parcel checked with neighbours nothing! Contacted both evri and wilko evri said wilko should get in touch with them to sort out missing parcel they’ve excepted that item shouldn’t have been left ! Wilko refusing to resend order or refund a site. Was delivered to a SAFE place!!!! Clearly ur wasn’t safe and evri has excepted I have never said leave parcel here wilko refuse to contact them refused to resend and refused to refund I’m not £74 out of pocket and no item! Not sure where to go next tbh”

Wilko 1 star review on 20th June 2024

Wilko 1 star review on 20th June 2024

Posted 1 month ago

“Ordered patio set and parasol in March was advised that they could not fulfill the whole order so they refunded the cost of the patio set £499.99. They have now emailed and sent a letter asking for the money to be returned as this was sent back due to a technical error. Do they really expect me to pay for something they never delivered. Tried all contact options. Spoke to live chat who said all ok but still receiving e mails demanding payment with 7 days. Do yourself a favour and never use this company. Appalling!!!! .”

Posted 1 month ago

“Ordered a large item for the garden with a delivery of almost 4 weeks which I was prepared to wait. However, it’s been another 4 weeks and no item. Trying to talk to them via the chat is useless. Really poor communication and I am still awaiting a response. Had my money for 2 months now and I am fed up with them. Your money is better spent elsewhere.”

Posted 1 month ago

“Ordered 8 beech revolving rolling pins, was sent the wrong items. Contacted customer service they despatched replacement order, yet again wrong items delivered. Contacted customer service again, they offered replacements, I queried whether the right items would be delivered, they said they couldn't guarantee it. Seems they just send anything in the hope people will accept wrong items, plus customer service don't admit this unless questioned. Total waste of time and energy.”

Posted 1 month ago

“I bought a pressure washer online from Wilko. £100 Item was not delivered and now I am in an endless email trap. They have taken my money and now have not answered my past 4 emails. I feel totally scammed. Would never use this company again. Beware !!”

Posted 1 month ago

“I ordered a product that never arrived and wonder how many people have been in this position. It was £23.95 with delivery fees it may not seem a lot but if this is happening to lot of people they will accumulate a lot of money . Totally disgusted”

Posted 1 month ago

“When they failed to deliver an item with express delivery using DHL You Can't contact anybody and they don't have a 'customer service' department just a third party company that takes emails and chat messages. I strongly suggest to any one that you don't use them. When things go wrong there is no one to help ! They are owned by the Range and their customer support is extremely poor !”

Posted 1 month ago

“AVOID - company missold product, sent wrong version, told me I ordered the wrong item and changed the web page but I have the invoice to prove the purchase. 3 weeks of back and forth with them saying they will send a courier to collect the item but never following through with it. Will likely need to pursue legal action.”

Posted 1 month ago

“Worst customer service I have EVER experienced. Trying to return a large item. Wilko have informed me four times of dates that it would be collected by DHL. I have booked time off work and waiting in all day FOUR times and no one has come. Do not buy from the store as you will never be able to return it. I have wasted so much time with this company.”

Posted 1 month ago

“This is the worst company I’ve had the misfortune of dealing with. We ordered something from them in the middle of April. They took my money, then sat on it for a month. They refused to deal with me until after my given delivery date, when they did eventually deal with me it turned out they hadn’t put in my order with their supplier (I only found this out from their supplier). I now have to wait another 5 weeks and they still refuse to deal with me or apologise for what has happened. I am in an endless loop of email tag with them. They know about my questions, they just refuse to speak to me or answer my questions. I won’t be using them ever again.”

Posted 1 month ago

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Wilko is rated 2.7 based on 610 reviews