Wilko Reviews

Name: Wilko
Rating: 2.56

2.6 Rating 690 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 690 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rarely leave negative reviews, but Wilko has truly earned this one. Their customer service is practically non-existent — no contact number, no real way to speak to a human, just endless automated replies that go nowhere. They’ve repeatedly lied about delivery attempts, claiming items were dispatched or attempted when they clearly weren’t. It’s a complete waste of time chasing phantom parcels and trying to get answers from a company that refuses to be accountable. The lack of transparency, poor communication, and disregard for customers is unacceptable. I expected better from a high street name. Wilko needs to seriously rethink how it treats its customers — starting with honesty and a working phone line.”

Helpful Report

Posted 3 days ago

“I ordered a Salerno armchair and 2 seater Salerno settee on the 06/10/25 both items were in stock 4 of the armchairs and 20 of the 2 seater settees once my order has gone through both items reduced by 1 which I assumed meant they had been allocated, I received a confirmation letter giving me a delivery date of on or before the 13/10/25. I received a email with different order from the Range now giving a delivery date of 06/11/25 this is unacceptable so I requested a refund of the full amount only for them to process the payment for the order despite the order being stated as processing.”

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Posted 1 week ago

“Damaged goods arrived no response to sorting it out of pocket wise I,d read reviews before ordering”

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Posted 2 weeks ago

“Items left outside and items stolen, over a week and Wilko failing to solve the issue- have done everything they’ve asked, but not interested whatsoever. Actually sent me a wrong customer’s information in the midst of all the messages, so don’t trust that my information is safe. Bunch of crooks.”

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Posted 2 weeks ago

“If I could give minus stars I would, never in my life have I come across such a terrible service, their online services is pathetic taking over 4 hours to answer a message, a conversation can take a few days, then it goes to emails where they then just ignore. I bought a set of 2 dining chairs, lovely chairs but the bolt holes don't line up to put them together, didn't realise they was no customer service number where you spoke to an agent and get the matter resolved quickly, in stead it's all on line and when they do respond they are not at all pleasant and don't fulfill what they say they'll do.... This company shouldn't be allowed to trade like this and rip people off...they need reporting.... Like many others here this is the first and last time I will ever buy anything from Wilco's again... Avoid at all costs, it's worth paying a little bit more from a more reputable shop, with a customer service phone number.”

Helpful Report

Posted 3 weeks ago

“have been a loyal Wilko customer for years, but after my recent experience I will never buy from them again. The paint I purchased was completely unusable — watery, with no coverage, and left my walls looking awful. I’ve used the exact same paint on other properties without any issue, so this was clearly a faulty batch. When I contacted customer service, instead of listening, they spoke to me like I was a child and even tried to tell me how to paint. To make matters worse, they refused to take any responsibility or offer a resolution simply because the tin had been opened — as though it’s possible to know paint is faulty without opening it! This shows a complete lack of customer care and accountability. Wilko clearly does not stand by the quality of its products, nor do they value long-standing customers. I’ll be taking my business elsewhere from now on. Doesn't warrant any stars as far as I am concerned.”

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Posted 1 month ago

“The worst customer service I have ever experienced. I have been trying to return an item for over a week and I have still not heard back form them. I will never purchase anything form Wilko again!”

Helpful Report

Posted 1 month ago

“What put 0 stars but that’s not an option. Ordered a table and an avery lamp from this company. The table and the lamp were both being delivered by different companies. I received the table with no issues however this lamp was taking its time. DHL was the apparent courier for this item and they had “no tracking information” can’t speak to a physical person at wilko so was emailing them back and forward. Getting told “it’s been shipped” when after 7 days of complete hell, they admitted the lamp was out of stock and it was shipped in the first place. I disputed the payment through my bank and got it back and purchased a different lamp that was in stock. 4 days later contacted them as to why it hasn’t been dispatched and shocker, it’s now out of stock… it wasn’t when I bought so it doesn’t make sense. Trying to speak to one of their advisors is like speaking to a brick wall, clearly no trained correctly and don’t have a clue what they’re doing. Requested a cancellation and refund and of course they want me to wait 48 hours to get that approved as well. AVOID AT ALL COSTS”

Helpful Report

Posted 1 month ago

“I order a item in Jan 9 2025 first it was lost 2 time again another excuse.now where in August and no item.they won't answer any of mine text.they said that they are a real company nobody treats a customer like that”

Helpful Report

Posted 1 month ago

“DO NOT ORDER FROM THIS COMPANY. They do not deliver all your items. When you try to make contact they are not interested and there is no phone number i am now over £60 out of pocket.”

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Posted 2 months ago

“Terrible service”

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Posted 2 months ago

“Wish I had read reviews before buying from Wilko. Ordered a shed and didn’t arrive on day it was suppose to. Was told that there was no tracking information available and they would get back to me in 48 hours. Asked for a refund and no one has got back to me. You can only speak to someone by chat and they don’t reply to you. That’s £154 I have lost. AVOID!!!!”

Helpful Report

Posted 2 months ago

“Do not trust this company with your money they failed to deliver products and they are failing to deliver refunds on cancelled orders that don’t deliver to your home. The customer service is absolutely terrible and the online chat is also useless. There is no customer phone number everything is done online And it’s very hard to get a refund. Wilco I still suffering lots of problems with deliveries and refunds and customer queries look elsewhere.”

Helpful Report

Posted 2 months ago

“Awful experience..Needed to return am item ..n still waiting for a response..5 days now ..no one to speak too ..emailed them several times but nothing constructive back ..other than a sorry you're not happy email repeatedly ..so to this date I'm stuck with a large package in my living room ..all ready to go but still here ..far from happy ..will give it a few more days prior to going citizen advice .”

Helpful Report

Posted 2 months ago

“I ordered an ottoman bed online from Wilko, and it arrived faulty and unsafe for my child to use. I contacted them, and they agreed in writing via WhatsApp to arrange a collection and give me a full refund. A week later, they’ve gone back on their word and are now trying to force a replacement instead of refunding me, despite the safety concerns and written agreement. This is completely unacceptable and goes against basic consumer rights. I won’t be ordering from Wilko again and will be escalating this through Trading Standards and formal complaints. Be careful when ordering from them — they do not stand by their own promises or your rights.”

Helpful Report

Posted 3 months ago

“Awful experience..Needed to return am item ..n still waiting for a response..3 days now ..no one to speak too ..emailed them several times but nothing constructive back ..other than a sorry you're not happy email repeatedly ..so to date I'm stuck with a large package ..all sealed n ready to go but still here ..far from happy ..will give it a few more days prior to going to citizens advice”

Helpful Report

Posted 3 months ago

“The worst customer service I’ve ever experienced – truly shocking I honestly don’t know how Wilko is still operating. I ordered a garden chair and have spent weeks trying to return it, only to be met with complete incompetence at every step. Their so-called “chat service” is painfully slow, and when someone eventually replies, the responses are vague, unhelpful, and lacking any clear action. They even had the nerve to blame me for the return not going through, claiming I didn’t respond in time — despite the fact I had messaged multiple times trying to chase it up. Then they told me I had to sort the return myself with a delivery company that never even turned up. To top it all off, they ended the chat mid-conversation and left me with no resolution whatsoever. There’s no phone number to call, no direct email, and absolutely no accountability. It feels like they’ve set their system up to avoid helping customers altogether. I’ve genuinely never dealt with such an appalling level of service in my life. If you’re thinking of ordering from Wilko — don’t. I completely understand now why they went under. The service is beyond poor — it’s non-existent.”

Helpful Report

Posted 3 months ago

“Absolutely DISGRACEFUL do not shop online at wikos. Ordered a lamp. I only received part of it. I contacted them online through a chat. They rearranged a courier to collect it then ordered me a replacement. Still waiting for the replacement!! Over a week when it was supposed to be here on the date it said. When I go online to my order details they keep putting the date back. I tracked my order from DHL. Status has been delayed. This had gone on and on. I just want my lamp. Service is appealing. I emailed wilkos still not heard a thing back. AVOID”

Helpful Report

Posted 3 months ago

“Bought runner bean seeds. Now only holds 15 seeds last years was 20 and I bet price hasn't gone down. Disappointed”

Helpful Report

Posted 4 months ago

“Beyond abysmal. Ordered a shed, used my email but my husband paid. I had three different delivery dates on two emails but they refused to clarify an exact one but insisted I sent proof I had consent from my husband to get the information we needed. After numerous emails, no date was provided. I was out one day and received a phone call from the delivery driver who was at the wrong house but with our shed! I had to rush home and help the driver take the shed parts from his van into our yard and they were very heavy! He said others had told him that morning that they’d had no notice of a delivery day either. Farcical.”

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Posted 5 months ago

Wilko is rated 2.6 based on 690 reviews