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Wilko Reviews

2.6 Rating 681 Reviews
38 %
of reviewers recommend Wilko
2.6
Based on 681 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Wilko 1 star review on 1st May 2025
Anonymous
Wilko 1 star review on 12th January 2025
Anonymous
Wilko 1 star review on 4th December 2024
Debbie Dodge
Wilko 1 star review on 20th June 2024
Anonymous
Wilko 1 star review on 20th June 2024
Anonymous
Wilko 1 star review on 30th May 2024
Rafal
Wilko 1 star review on 30th May 2024
Rafal
36
Anonymous
Anonymous  // 01/01/2019
DO NOT ORDER FROM THIS COMPANY. They do not deliver all your items. When you try to make contact they are not interested and there is no phone number i am now over £60 out of pocket.
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Posted 3 days ago
Terrible service
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Posted 6 days ago
Wish I had read reviews before buying from Wilko. Ordered a shed and didn’t arrive on day it was suppose to. Was told that there was no tracking information available and they would get back to me in 48 hours. Asked for a refund and no one has got back to me. You can only speak to someone by chat and they don’t reply to you. That’s £154 I have lost. AVOID!!!!
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Posted 1 week ago
Do not trust this company with your money they failed to deliver products and they are failing to deliver refunds on cancelled orders that don’t deliver to your home. The customer service is absolutely terrible and the online chat is also useless. There is no customer phone number everything is done online And it’s very hard to get a refund. Wilco I still suffering lots of problems with deliveries and refunds and customer queries look elsewhere.
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Posted 1 week ago
Awful experience..Needed to return am item ..n still waiting for a response..5 days now ..no one to speak too ..emailed them several times but nothing constructive back ..other than a sorry you're not happy email repeatedly ..so to this date I'm stuck with a large package in my living room ..all ready to go but still here ..far from happy ..will give it a few more days prior to going citizen advice .
Wilko 1 star review on 24th July 2025
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Posted 4 weeks ago
I ordered an ottoman bed online from Wilko, and it arrived faulty and unsafe for my child to use. I contacted them, and they agreed in writing via WhatsApp to arrange a collection and give me a full refund. A week later, they’ve gone back on their word and are now trying to force a replacement instead of refunding me, despite the safety concerns and written agreement. This is completely unacceptable and goes against basic consumer rights. I won’t be ordering from Wilko again and will be escalating this through Trading Standards and formal complaints. Be careful when ordering from them — they do not stand by their own promises or your rights.
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Posted 1 month ago
Awful experience..Needed to return am item ..n still waiting for a response..3 days now ..no one to speak too ..emailed them several times but nothing constructive back ..other than a sorry you're not happy email repeatedly ..so to date I'm stuck with a large package ..all sealed n ready to go but still here ..far from happy ..will give it a few more days prior to going to citizens advice
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Posted 1 month ago
The worst customer service I’ve ever experienced – truly shocking I honestly don’t know how Wilko is still operating. I ordered a garden chair and have spent weeks trying to return it, only to be met with complete incompetence at every step. Their so-called “chat service” is painfully slow, and when someone eventually replies, the responses are vague, unhelpful, and lacking any clear action. They even had the nerve to blame me for the return not going through, claiming I didn’t respond in time — despite the fact I had messaged multiple times trying to chase it up. Then they told me I had to sort the return myself with a delivery company that never even turned up. To top it all off, they ended the chat mid-conversation and left me with no resolution whatsoever. There’s no phone number to call, no direct email, and absolutely no accountability. It feels like they’ve set their system up to avoid helping customers altogether. I’ve genuinely never dealt with such an appalling level of service in my life. If you’re thinking of ordering from Wilko — don’t. I completely understand now why they went under. The service is beyond poor — it’s non-existent.
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Posted 1 month ago
Absolutely DISGRACEFUL do not shop online at wikos. Ordered a lamp. I only received part of it. I contacted them online through a chat. They rearranged a courier to collect it then ordered me a replacement. Still waiting for the replacement!! Over a week when it was supposed to be here on the date it said. When I go online to my order details they keep putting the date back. I tracked my order from DHL. Status has been delayed. This had gone on and on. I just want my lamp. Service is appealing. I emailed wilkos still not heard a thing back. AVOID
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Posted 1 month ago
Bought runner bean seeds. Now only holds 15 seeds last years was 20 and I bet price hasn't gone down. Disappointed
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Posted 2 months ago
Beyond abysmal. Ordered a shed, used my email but my husband paid. I had three different delivery dates on two emails but they refused to clarify an exact one but insisted I sent proof I had consent from my husband to get the information we needed. After numerous emails, no date was provided. I was out one day and received a phone call from the delivery driver who was at the wrong house but with our shed! I had to rush home and help the driver take the shed parts from his van into our yard and they were very heavy! He said others had told him that morning that they’d had no notice of a delivery day either. Farcical.
Wilko 1 star review on 1st May 2025
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Posted 3 months ago
Absolutely abysmal customer service. Ordered an item online for pickup in store at The Range. Spent £10 petrol to go and collect at my nearest Range store. The item was significantly different to what was advertised on the Wilko website but I didn't realise this until I got home. Contacted 'customer service' on whatsapp and email and just got automated scripts, noone bothered to understand the issue. They haven't done anything to try to help and have just told me to go and return it in store so another £10 petrol to go and return it. Avoid Wilko if you want any kind of decent customer service.
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Posted 3 months ago
Absolutely Appalling Experience – Avoid Wilko at All Costs! If I could give Wilko zero stars, I absolutely would. This has been, without a doubt, the most frustrating and distressing experience I have ever had with a company. A complete and utter joke from start to finish. I ordered a bed over a month ago, expecting a simple, straightforward delivery. Instead, what followed has been an absolute nightmare. The bed arrived with the wrong parts – frustrating, but mistakes happen, right? I gave them the benefit of the doubt. They sent out replacements – also the wrong parts. At this point, I was annoyed but still hopeful they would fix their mistake. They sent another set of replacements – lost in the post. How does a company manage to be this incompetent? They tried yet again – and nothing ever arrived. No tracking number, no explanation, just silence. This has been going on for a MONTH. A whole month of chasing, waiting, and dealing with their complete lack of competence. Meanwhile, I’m still without a bed. Do they care? Clearly not. And to add insult to injury, after all this hassle, wasted time, and stress, they had the audacity to offer me a measly 10% refund. 10%?! That doesn’t even begin to cover the frustration, inconvenience, and sheer incompetence I’ve endured. Wilko, you should be ashamed of yourselves. Your customer service is an absolute disgrace, your logistics are a shambles, and your ability to resolve issues is non-existent. Avoid this company like the plague unless you enjoy wasting your time, energy, and sanity.
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Posted 4 months ago
Received 2 broken toilets. Company left me with the problem. Customer support is ignoring me. Very bad experience avoid at any cost.
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Posted 4 months ago
So bad they need a week to resolve one problem
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Posted 4 months ago
Disgraceful, ordered a shed as gift but father passed away, not even opened and unable to get any sense online, it's just the same email asking for photos and a product code, what's wrong with an order number?
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Posted 4 months ago
DO NOT buy from this company. They will take your money and won't deliver your products or give you any accurate dates I pre ordered chairs no sign No phone number so you can't talk to anyone and their email responses are frankly a joke.and rude Don't waste your time or money, take your business elsewhere.”
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Posted 4 months ago
Don't shop here still waiting for dog products taken money won't use again not happy
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Posted 5 months ago
Quick delivery no.problems
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Posted 5 months ago
Bought a product which was never delivered. Filed a dispute on PayPal and PayPal closed the dispute in favor of this company. They are both scammers, don’t buy from them.
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Posted 5 months ago
Wilko is rated 2.6 based on 681 reviews