Wilko Reviews

Name: Wilko
Rating: 2.51

2.5 Rating 711 Reviews

37 %

of reviewers recommend Wilko

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2.5

Based on 711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I honestly do not know where to begin with how appalling this experience has been. What should have been a straightforward £400 furniture order placed on 18 March turned into nearly two months of delays, misinformation, ignored emails and complete lack of accountability. Over the course of this experience I dealt with: – 3 failed and missed delivery dates– Repeated inaccurate information and broken assurances– Ongoing delays in responses despite repeated escalation– Failures in ownership and accountability throughout– A delivery that arrived thirteen days after the third promised delivery date– Undelivered goodwill gestures– A product that ultimately arrived damaged, incomplete and unusable On every failed delivery date, I rearranged work and childcare to ensure I was home to receive the order, only for the deliveries simply not to arrive. Customer service repeatedly assured me the order was being monitored and personally managed, yet I was constantly forced to chase updates myself while receiving contradictory information from different advisers. At multiple points during this process, the lack of communication genuinely left me concerned that I had been scammed. When the furniture finally did arrive, it came damaged and marked, with no instruction manual and, unbelievably, no screws included whatsoever, making the set impossible to assemble or use. The most frustrating part of all has been the complete absence of meaningful accountability. Even formal complaint emails have gone unanswered. This has been, without question, the worst customer service experience I have ever had from a national retailer and I would strongly caution others before ordering.”

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Posted 3 days ago

“Ordered she'd online and was pleasantly surprised when it was delivered earlier than expected. Unfortunately only one box of the two containing the shed was delivered so I only have half a shed. Unable to track missing item as only one tracking number for order, which tracks delivered box only not missing box. Unable to contact customer service as have to wait for a response from a Contact form, their only form of contact, no tel number or live chat. AVOID”

Helpful Report

Posted 6 days ago

“Paid £1400 for a greenhouse, it was supposedly shipped on the 15th April for delivery on the 20th, still no delivery, sent 4 messages on their contact us form and had no response to any of them. No phone number to speak to anyone, now speaking to bank to start a chargeback, terrible customer service.”

Helpful Report

Posted 3 weeks ago

“Purchased a large 3 stem Yucca, only two stem delivered. Requested a replacement but only offered £5 refund for £60 item. They just ignore emails and say it is not their problem, its their suppliers! Dreadful product and customer service, shop elsewhere.”

Helpful Report

Posted 1 month ago

“No delivery 4 days later despite paying for next day delivery. Shocking service. No definite answer still when it will arrive. Contract broken”

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Posted 2 months ago

“All of the so called customer service people are a bunch of liars”

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Posted 3 months ago

“I cancelled an order of paint two minutes after ordering it but they still sent it and they refused to send a prepaid label to return it, I made 8 emails and got no help from anybody. I would never buy from Wilko again and would not recommend anyone else to do so you won't get any after sales help once they have your money they just brush you off like you don't count as a CUSTOMER STAY CLEAR OF WILKO”

Helpful Report

Posted 3 months ago

“Stay clear they are crooks you get no help if you have a problem with an order”

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Posted 3 months ago

“Do not touch this company, wrong product send to me on 3 occasions, still fighting to get the right product sent or a refund but no luck they have no idea what Customer Service means they don’t want to help just take your money.”

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Posted 3 months ago

“I actually ordered something from Wilko two years ago and it was faulty when it arrived. I had the same experience as others have reported here - send videos, we need to contact manufacturers, your replacement will arrive next week (not). I was undergoing treatment for cancer at the time and the rudeness of the online customer "care" staff really did not help. I never was able to get either a replacement or refund and in the end, l gave up for the sake of my health. I am just adding this belated review now to warn everyone do not ever buy anything from Wilko online. Two years after my experience, l cannot understand how they are still getting away with this appalling treatment of customers.”

Helpful Report

Posted 4 months ago

“I ordered 2 x LEGO 10312 Icons Jazz Club sets from Wilko online and only one set arrived in the parcel. From the moment I opened the box, it was obvious there was only a single LEGO set inside and a big empty space where the second one should have been. I contacted customer service immediately and have spent weeks going back and forth with different advisors. Instead of actually investigating, Wilko keep repeating the same line: that a “sealed master carton” was dispatched and that these cartons “contain two items”. They treat this internal assumption as “proof” that I received everything, even though I clearly did not. I even contacted Parcelforce myself to ask for the recorded parcel weight. Parcelforce replied that they can only give this information to the sender, not the recipient – in other words, Wilko are the only party who can obtain the objective delivery data. Despite this, Wilko refuse to get the actual weight or any other real evidence from Parcelforce and simply insist that their box “should” have contained two items. The end result is that I have paid for two LEGO sets and only received one, and Wilko’s process leaves the customer carrying the loss. Instead of listening to the customer and checking the facts, they hide behind their “sealed box” procedure and make it feel as if the customer is lying. Very disappointing experience, and I will think twice before ever ordering from them again.”

Helpful Report

Posted 4 months ago

“I ordered a Velo Indoor Bike Trainer from Wilko and when I tried to set it up and use it the two main treaded axle retaining bolts were completely seized (rusted in place). It was supposed to be a brand new unit but it was unusable. The after sales service is poor and they still have not agreed to refund or replace the item weeks later.”

Helpful Report

Posted 4 months ago

“Tried purchasing drinking glasses from them twice. First time I tried to do click and collect as I was in the area and website told me I could collect in 1 hour. It still said collect in 1 hour during checkout but once order went through they told me it will be ready tomorrow. I don’t have any The Range / Wilko stores nearby, it’s an hours drive away. But while I was debating on what to do, they cancelled the order due items being out of stock. I then go online again and order same items for home delivery. Shipping prices are extortionate. £5 for delivery that takes 2 weeks, £6 for a over week or £7 for 4-5 day delivery. I end up paying £7. Out of 6 glasses one arrives smashed and one is significantly thicker than the rest. There are no post returns, you have to go to the store to return the items! Right, I have to carry a bag full of glass? How safe and convenient. So now I have to either take the loss or spend lots of time and gas money to get measly £5.98 back. Complete hassle and unreliable company, can neither keep track of their stock nor package the items right and label the box as fragile, no direct email address to contact them, no postal returns and insufficient locations. I won’t be shopping with them again.”

Helpful Report

Posted 4 months ago

“This is not the same trusted Wilko brand, but a bunch of scammers. I bought a piece of furniture that arrived defective and damaged. Through chat, customer service offered a 50% refund, which I accepted, and I assembled the item using my own tools. However, afterward they rejected the refund and demanded that I return the item in a saleable condition. It never arrived in good condition in the first place. I told them I could return it in the condition it was received, but they refused. This feels like a total scam. I was wrong to believe this was the same company I used to love shopping with.”

Helpful Report

Posted 4 months ago

“I ordered a garden shed from Wilko with delivery due on 16 December. The item never arrived, and I received no proactive communication. Over several days, I repeatedly contacted Wilko via WhatsApp and email and was given contradictory and misleading information — told the order was “on its way”, then that the courier didn’t have it, then that it was “dispatched” but not handed to the courier. Wilko ultimately admitted they could not confirm when or if the item would reach the courier or be delivered. Despite confirming there was no delivery timeline, Wilko refused to cancel the order when I requested a refund and instead instructed me to “refuse delivery”. This was particularly unreasonable given that no delivery was actually taking place. I spent hours chasing Wilko and their courier, effectively being asked to manage Wilko’s own logistics failure. Responsibility was repeatedly pushed elsewhere, and no one took ownership of resolving the issue. In the end, I was forced to raise a chargeback with American Express due to non-delivery and Wilko’s refusal to process a cancellation and refund. Poor communication, inaccurate status updates, and a complete lack of accountability. I would not trust Wilko with any order that requires delivery.”

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Posted 5 months ago

“Absolutely shocking! Are trying to refuse a refund or collect a fridge which was damaged by delivery drivers or in transit ! I haven't even opened it because the damage is clear from the gash in the cardboard box. You can even see the damage in the photo that the delivery driver from furdeco took when he left it ! 2 companies I would never trust or give my business to ever again. Should make it to rogue traders or watch dog soon I would think!”

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Posted 5 months ago

“Awful, so bad. Take your order and payment and nothing arrives. No phone number tells you they have so many complaints they can’t deal with the calls !!! Paid £80 got nothing. Is that not theft ?”

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Posted 5 months ago

“Wilko is a scam”

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Posted 5 months ago

“I’ve been trying to return some poorly and falsely advertised Christmas lights for over a week - even went to the Range as suggested but the order number isn’t recognised - all electronic messages, not getting any where at all. I’ll never order from Wilko again - appalling service!”

Helpful Report

Posted 5 months ago

“I bought a electric fire the flame lights did not work emailed customer service six or seven times they keep asking me to send videos which I have done four times now, now they tell me they want to contact the manufacturer. I did not buy it from the manufacturer. I bought it from Wilco absolutely disgrace. These people should not be allowed to get away with ripping people off. .”

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Posted 6 months ago

Wilko is rated 2.5 based on 711 reviews