Wilko Reviews

2.9 Rating 572 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.9

Based on 572 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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I ordered 6 days ago and have not had any emails do u no why

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Asked by Natalie coulter (7 months ago)

has anybody had trouble with wilko brand lettuce seeds? little or no germination from them other brands no problems

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Asked by david davron (9 months ago)

Need to recovered my phone recording message I had saved in my files I can't find them

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Asked by Charlie (3 years ago)

Your refund policy without a reciept, even tho it has Wilko brand printed on the item is an absolute disgrace. I will never shop at Wilko again. A refund I can understand but to not even offer an exchange!!! Whoever changed the exchange policy without a reciept needs to look at this again, surely with on line shopping coming more popular and so many shop having to close down, they would want people's business... Very disappointed ex customer.