Wilko Reviews

2.5 Rating 703 Reviews

37 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.5

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Wilko deliver?

Helpful Report

(1 month ago)

Wilko delivers items by Courier.

Helpful Report

(1 month ago)

56.36%

Industry Average

“ Absolutely shocking! Are trying to refuse a refund or collect a fridge which was damaged by delivery drivers or in transit ! I haven't even opened it because the damage is clear from the gash in the cardboard box. ”

- Ben

“ They’ve repeatedly lied about delivery attempts, claiming items were dispatched or attempted when they clearly weren’t. ”

- Kamran Ali

“ I ordered a Salerno armchair and 2 seater Salerno settee on the 06/10/25 both items were in stock 4 of the armchairs and 20 of the 2 seater settees once my order has gone through both items reduced by 1 which I assumed meant they had been allocated, I received a confirmation letter giving me a delivery date of on or before the 13/10/25. ”

- Stephen Drew

Wilko Reviews

Delivery - Average