Wilko Reviews

2.6 Rating 671 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Wilko deliver?

Helpful Report

(2 weeks ago)

Wilko delivers items by Courier.

Helpful Report

(2 weeks ago)

54.35%

Industry Average

“ Orderd product , got given delivery day and never shown up . ”

- Anonymous

“ DO NOT buy from this company. They will take your money and won't deliver your products or give you any correspondence. Delivery times are not at all accurate and are not met. No phone number so you can't talk to anyone and their email responses are frankly a joke! Don't waste your time or money, take your business elsewhere. ”

- Anonymous

“ I wouldn't use them again ! Happy with products but it was a shambles getting them ! Main concern is you cant speak to anyone , only via online chat , & takes an average of 2 hours to get a response! The couriers are OK, updates about delivery etc , & it's not their fault that wrong items are sent! But I never expected that ordering 2 items was going to be such a mission. ”

- ""

Wilko Reviews

Delivery - Average