Wilko Reviews

2.6 Rating 694 Reviews

38 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Wilko deliver?

Helpful Report

(2 weeks ago)

Wilko delivers items by Courier.

Helpful Report

(2 weeks ago)

55.56%

Industry Average

“ I had three different delivery dates on two emails but they refused to clarify an exact one but insisted I sent proof I had consent from my husband to get the information we needed. ”

- Anonymous

“ I ordered a bed over a month ago, expecting a simple, straightforward delivery. ”

- Joe

“ They told me to “refuse the delivery,” which I did. ”

- Anonymous

Wilko Reviews

Delivery - Average