Wilko Reviews

“ Waited in all day, no delivery no communication no message. ”

“ Over the course of this experience I dealt with: – 3 failed and missed delivery dates– Repeated inaccurate information and broken assurances– Ongoing delays in responses despite repeated escalation– Failures in ownership and accountability throughout– A delivery that arrived thirteen days after the third promised delivery date– Undelivered goodwill gestures– A product that ultimately arrived damaged, incomplete and unusable On every failed delivery date, I rearranged work and childcare to ensure I was home to receive the order, only for the deliveries simply not to arrive. ”

“ Paid £1400 for a greenhouse, it was supposedly shipped on the 15th April for delivery on the 20th, still no delivery, sent 4 messages on their contact us form and had no response to any of them. No phone number to speak to anyone, now speaking to bank to start a chargeback, terrible customer service. ”

“ No delivery 4 days later despite paying for next day delivery. Shocking service. No definite answer still when it will arrive. Contract broken ”

“ Parcelforce replied that they can only give this information to the sender, not the recipient – in other words, Wilko are the only party who can obtain the objective delivery data. ”

“ I then go online again and order same items for home delivery. ”

“ I ordered a garden shed from Wilko with delivery due on 16 December. ”

“ Absolutely shocking! Are trying to refuse a refund or collect a fridge which was damaged by delivery drivers or in transit ! I haven't even opened it because the damage is clear from the gash in the cardboard box. ”

“ They’ve repeatedly lied about delivery attempts, claiming items were dispatched or attempted when they clearly weren’t. ”

“ I ordered a Salerno armchair and 2 seater Salerno settee on the 06/10/25 both items were in stock 4 of the armchairs and 20 of the 2 seater settees once my order has gone through both items reduced by 1 which I assumed meant they had been allocated, I received a confirmation letter giving me a delivery date of on or before the 13/10/25. ”