Wilko Reviews

Name: Wilko
Rating: 2.85

2.9 Rating 572 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.9

Based on 572 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watch out for wilco furniture scam coming from Facebook. The link goes to a fake wilco website advertising cheap furniture. Wilco's don't sell furniture and they have stopped deliveries and click and collect.”

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Posted 8 months ago

“We always shop at Wilko and are satisfy with the goods and services in general. A trustworthy brand. The shops refunded us when they really had made mistakes or products have problems. However some young shop assistants have to learn to be more polite!”

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Posted 1 year ago

“Received a broken wooden garden fence as I wasn’t in on its arrival, despite expecting an email to confirm delivery time. Therefore couldn’t refuse delivery. Sent damage photos and suggested a compensation refund and received a satisfactory amount. ( fence could be turned around despite damage) Communication was very good, if initially slow to begin with. Thank you for the resolution Wilko. Always been a fan of the brand and admire customer service in this instance. Only gave four stars due to the broken gate in the first place.”

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Posted 1 year ago

“Good friendly service”

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Posted 1 year ago

“Hi I wrote a review a few weeks ago regarding me having to use self serve. After you replied saying you would look into the fact that nobody would serve me. I went back Friday and asked a staff member if she would serve me she promptly opened a till and served me! She was very nice about it as well, thank you I'll resume shopping in your store.”

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Posted 3 years ago

“The lady who helped me was very polite, friendly and nice. She kept her social distance as well and helped me find what I was looking for. The prices are good but it was very busy for the amount of staff that are in, it must be very stressful for them in those conditions all day.”

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Posted 3 years ago

“Visited your Weymouth store today 22/01/21 for various items, and would just like to say how thoughtful and helpful I found your staff member Christine, who very kindly packed all my items neatly into my shopping bag for me with great patience. Thank you Christine.”

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Posted 3 years ago

“Good product selection , helpful staff. Convenient parking”

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Posted 4 years ago

“Some great deals on homeward”

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Posted 4 years ago

“I was able to buy good bird food products at good value”

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Posted 5 years ago

“Good and quick service. Friendly and helpful staffs. Excellent value for quality products.”

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Posted 5 years ago

“Great customer service :)”

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Posted 5 years ago

“Delivered a replacement product when the first one was faulty”

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Posted 5 years ago

“Easy to find product,staff polite.”

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Posted 5 years ago

“Great prices on bulk bird food. Items sometimes get damaged in home delivery so I collect myself from the store.”

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Posted 5 years ago

“Bought some gifts for my nephew, great value prices and was able to find suitable items despite slightly limited selection in my local store”

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Posted 6 years ago

“Customer services were very good. I ordered clip frames online and they arrived broken three times but eventually arrived intact. The delivery company may be at fault of course but Wilko need to make sure that delicate items are properly wrapped.”

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Posted 6 years ago

“Always helpful service and very good prices”

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Posted 6 years ago

“Wilko has a relatively new shop in Cardiff Queen Street that I am glad to say has got itself a very high reputation for quality products at lower prices than other places on the high street and friendly staff that will help you find a product if you ask. So I highly recommend Wilko for the shopping experience and the cash saving of course.”

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Posted 6 years ago

“Easy ordering. Good quality products at excellent prices. Only problem was relatively slow collection in store but it was a Saturday morning and the assistants were busy.”

Helpful Report

Posted 6 years ago

Wilko is rated 2.9 based on 572 reviews