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Wilko Reviews

2.9 Rating 572 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

2.9

Based on 572 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 19th March 2024

Wilko 1 star review on 25th November 2023

Wilko 1 star review on 5th June 2023

Wilko 5 star review on 2nd December 2022

Wilko 1 star review on 11th March 2022

Wilko 1 star review on 11th March 2022

Wilko 1 star review on 11th March 2022

27

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first like a few reviews I was trying to return an item & got the same reply basically saying "high volume of queries and appreciate it may take over 72 hours" waited a week e-mailed them again, same answer. Even though I made sure my order number etc was included in the e-mail I wasn't convinced if I waited another week the standard reply wouldn't be the same. I also thought if it went over the 14 days I wouldn't be entitled to a refund? So instead of e-mailing them through there returns page again I just pressed (REPLY) to there last e-mail, I didn't hold out much hope of a reply but was pleasantly surprised when I was contacted by Wilko's Customer Services Department arranging for my parcel to be picked up the day after. Taking the above into consideration & hoping I get my refund what would have been 1 star I'm now happy to give 5 stars.”

Posted 3 weeks ago

“Excellent service lovely staff at the Harpurhey store always friendly and polite”

Posted 8 months ago

“Overall service was excellent I couldn't find what I wanted but a very helpful person on the shop floor showed me and the lady on the checkout(Jo)was very cheerful and pleasant, which makes all the difference”

Posted 9 months ago

“I just want to say went to wilkos to pick up some bird food and dog food and when I got to the cashier was very helpful very efficient and very helpful even helped me pack so happy with the service received from ms Constance”

Posted 9 months ago

“Always Excellent service from TINA T she is always positive and happy to help, as a long-standing memeber of the wolverhampton branch never ever had a problem with the service, even thou I loved my local branch on corner of SNOWHILL, but the newer branch in the mander centre has a lot more stock, and still great deals on offer thankyou kind regards Stacey”

Posted 10 months ago

“Thankyou Cheryl Ashford (kent) branch for going above and beyond ! Very grateful customer ! More like you please !”

Posted 11 months ago

“The service from Julie Jarrow branch was outstanding from start to finish helped with brands to brushes on the paint department knowledge was spot on so happy that she even helped me to my car as it was very heavy what a star ⭐✨”

Posted 1 year ago

“Fabulous Help from Marie & Luca! They went above and beyond to help box up multiple plants so I could get them on the bus. This is not the first time Luca has been wonderful...He assisted My Mum on another occasion too!”

Posted 1 year ago

“Good service off Dawn today . Very helpful . Wilko has been my favorite shop for years. Can always get what you want”

Posted 1 year ago

“I ordered two 5 litre cans of paint, one of which had a split on arrival. Judging by the level of mess I suspect it was the courier who had done the damage as he completely ignored the 'This Way Up' sign on the parcel also. I asked Wilko for a refund and within 2 hours they had refunded me the full amount, (including the undamaged can) as well as giving me a further 20% discount on a future purchase. Excellent service all round!”

Posted 1 year ago

“Definitely 5 stars for NAZ at Perry Barr Birmingham who went the extra mile for me to find some screws I needed. An asset to your store.”

Posted 1 year ago

“Thankyou Connor for your help today..re my scooter. VERY much appreciated.”

Posted 1 year ago

“Today I went into Wilco Coalville Leicestershire to buy a parcel tape gun. There were none to be found and nice young man named Marco said he would go upstairs to see if the one that showed was there , but came back with nothing. An security person came by and was asked if he had seen it and was told it was just inside by the door. He came back with it , I went to the till and a nice lady named Alison said it’s your lucky day this is the last one so it’s only £1.00 what an amazing experience. Well done Wilko”

Posted 1 year ago

“I popped into local Wilko a couple of weeks ago and saw Sharon, one of the staff there. She is always so lovely and willing to go that extra mile to help and nothing is too much trouble for her. I completed a review on line with the chance to win £100 and went through every step of the process when my review was accepted but unfortunately was then told by Sharon that this never reached them. This is not good but I wanted to give a big shout out to her and all the staff at Gorleston who are always aiming to please”

Posted 1 year ago

“Went to halesowen branch today 5.1.23, Mel very helpful and polite and took us to item required.”

Posted 1 year ago

“Maddie at Stanley so very kind and helpful you need more people like her well done.”

Posted 1 year ago

“Soft warm throws at a bargain price of £5 have kept my dog happy #priceless”

Wilko 5 star review on 2nd December 2022

Posted 1 year ago

“Michelle Macinski”

Posted 1 year ago

“Just helping”

Posted 1 year ago

“I picked up a few items then was just browsing. I asked a member of staff, Helen, for some advice regarding a toy for my autistic grandson. As a mum of an autistic son, she gave me to so many different ideas which I've passed onto my grateful daughter. Helen needs to be singled out for her time, knowledge and help. Thank you Helen”

Posted 1 year ago

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Wilko is rated 2.9 based on 572 reviews