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Wilko Reviews

2.8 Rating 578 Reviews

45 %

of reviewers recommend Wilko

Company Reviews

2.8

Based on 578 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 3rd May 2024

Wilko 1 star review on 3rd May 2024

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Wilko 1 star review on 25th November 2023

Wilko 1 star review on 5th June 2023

Wilko 5 star review on 2nd December 2022

Wilko 1 star review on 11th March 2022

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't fault Wilko's customer service and response. I received my new Christmas Tree last week, it is pre-lit and came in three parts. the top part did not have the lights and I contacted customer services yesterday morning, yes I had to hold for over an hour but no big deal on the mobile, just left it on speaker and carried on with my work, I spoke to a lovely very helpful lady and a new top part of the tree has already been delivered today, just over 24 hours later. Best service ever!”

Posted 3 years ago

“Anita at Long Eaton store is one in a million operatives because she has the most caring attitude and is the utmost efficient operative at Wilko. At Beeston Nottingham store my wife was told the paint she required which she had been buying for years was a line that had finished and was not available. So much for that operative on the contrary the paint is still available and very much so. It is clear however the right person must be approached to get the correct answer.”

Posted 3 years ago

“Visited Wilkos in Shrewsbury town centre. Received excellent customer service. Thank you team Shrewsbury”

Posted 4 years ago

“I am a Wilko customer for a while,great prices, very pleased with delivery services and majority of items they sell on the market. The quality of paints improved massively over the year with unbeatable price. Wilko team work hard to keep up these standards.Well done! By the way this is my first feedback left to Wilko after testing lots of products.”

Posted 4 years ago

“Having rung several Wilko stores trying to track down a certain item which was no longer in stock online, I spoke to Sosiah in Bolton who took the time to check whether they had any left and found two. She put them aside for me to collect. She was pleasant and efficient.”

Posted 4 years ago

“I was hoping to find large plant pots to match others I had. Zoe in customer services advised they were out of stock but took the time to check stock in several stores in surrounding towns. Due to her help and patience I found all I needed from various Wilko stores.”

Posted 4 years ago

“I wanted large plant pots to match the small one’s I had. When I rand the Eccles store I spoke to Mark and I must praise him for the trouble he went to to check if they had any of the discontinued pots in the store. He checked everywhere in the store and warehouse and made my day when he found one, put it aside for me to collect and seemed happy to have helped. He was pleasant, efficient and thorough. Well done Wilko for employing such a nice person as Mark.”

Posted 4 years ago

“Staff very helpful and great savings on everyday items. Excellent value for money. Worth a visit to Wilko!!RON LAWSON”

Posted 4 years ago

“Purchased a 12 piece dinner service. Was very impressed the whole packaging other than the handle was cardboard and can be recycled.”

Posted 4 years ago

“Friendly service, quick and effective.”

Posted 5 years ago

“Very happy shopping at wilko., staff very helpfull good shopping experience. I shop at Carolewolverhampton branch.”

Posted 5 years ago

“Nice staff and good service”

Posted 5 years ago

“very good experiance”

Posted 5 years ago

“Great variety of products to choose from at very reasonable prices.”

Posted 5 years ago

“WILKOS MOVED TO CROWN POINT NORTH DENTON IT IS A GREAT SHOP FOR MOST HOUSEHOLD PRODUCTS ANDGREAT FOR DIY THINGS LONG MAY IT STAY.”

Posted 5 years ago

“Fast quick service”

Posted 5 years ago

“Great site easy to use, uses click and collect which was fast and easy no waiting around and products are great quality”

Posted 5 years ago

“Really good quality for the price. Same Christmas decoration cost more, than double in tesco”

Posted 5 years ago

“Staff always very friendly, and if you cannot find what you are looking for they will check if they have it in stock”

Posted 5 years ago

“Regular online shopper, always receive excellent service. Highly recommended.”

Posted 5 years ago

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Wilko is rated 2.8 based on 578 reviews