Wilko Reviews

Name: Wilko
Rating: 2.80

2.8 Rating 588 Reviews

44 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.8

Based on 588 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wilko always deliver promptly, and each item is as I ordered.”

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Posted 6 years ago

“Excellent products, friendly staff. Their own makeup brand Essence is fantastic! Try it, you will not regret it!”

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Posted 6 years ago

“Great prices online and always deliver to my local store on time!”

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Posted 6 years ago

“They send orders out in good time & have great products at good prices.”

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Posted 6 years ago

“EXCELLENT PRICE, QUICK EFFICIENT COLLECT AN CLICK SERVICE.”

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Posted 6 years ago

“All products seam like good value, returns policy friendly”

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Posted 6 years ago

“I have had several deliveries from Wilko & I am so happy with the service. My last order was placed on a Saturday morning with standard £4 delivery & arrived Monday lunchtime. The fact I can order paint, cushions, duvets, trendy lighting, vegetable seeds, cleaning products & gardening tools all from the same shop for delivery & it costs less that an hours parking is fantastic. The website is so easy to use & you can get email notifications for out of stock items returning. Apart from saving me a lot of time & hassle, the deliveries are quicker than expected & prices good. Wilko's have really nailed it!”

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Posted 6 years ago

“I recently ordered some of their candels They came quicker then stated! Very impressed!”

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Posted 6 years ago

“Purchased some decorative items for my house, one was slightly damaged but they dealt with it immediately. Very happy with my purchases.”

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Posted 6 years ago

“Excellent customer service. Friendly helpful person on the phone. Our goods, ordered online, arrived with a damaged part but there was no problem getting a replacement sent out really speedily. First rate service Wilkos! Thank you.”

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Posted 6 years ago

“My order was in the delivery system very quickly but the courier let them down. The parcel was damaged and the delivery person did not try to deliver as expected. The day after the expected delivery another delivery person came with an apology for the bad service given thus far. Wilko were very good with my problem of damaged goods and bad service and dealt with it very well. I now have the damaged goods replaced and am happy.”

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Posted 6 years ago

“I was kept informed of the order & when it would be ready. They then let me know when my order had arrived at my chosen store. My item was nicely wrapped up & the staff member was very friendly.”

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Posted 6 years ago

“I purchased some kitchen roll at Wilko and had been told it was reduced to £1. I paid for my goods and it wasn't until I got home and checked my receipt that I discovered I had been charged £2.50. I returned the item the following week explained to the assistant the reason for the return. She said I can make it a pound if you like and you can pay for the rest of your shop at this till as well. I left a happy customer. Great customer service.”

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Posted 6 years ago

“As always my delivery arrived on time and was very good quality.”

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Posted 6 years ago

“Very prompt click and collect”

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Posted 6 years ago

“Fast efficient service Thanks”

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Posted 6 years ago

“Wilko are very competitive in price and offer a speedy online delivery service. Their products are of a good standard, and they will refund if there's a problem. I have always thought their customer service standards in-store to be really good (when you have to return an online item). Their range is huge and modern, and I would use again. The only area I wish they'd address is bringing down their delivery prices.”

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Posted 6 years ago

“Excellent range of goods, well presented in a nice clean and tidy store”

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Posted 6 years ago

“I order my wild bird food from Wilko online and it is the simplest and easiest way to order such heavy items, the ordering is easy, tracking your order is easy, and the delivery is fast. My birds love it, so that means i do too. It's so convenient.”

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Posted 6 years ago

“Best price for my dog food and staff always happy to help. Will always shop there...”

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Posted 6 years ago

Wilko is rated 2.8 based on 588 reviews