Wilko Reviews

Name: Wilko
Rating: 2.59

2.6 Rating 673 Reviews

39 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Wilko made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regular online shopper, always receive excellent service. Highly recommended.”

Helpful Report

Posted 6 years ago

“Exact products to match previously purchased (leather effect bit bins) and specific matching attempt (simple black-framed mirror). Low price and collect from local store. hi”

Helpful Report

Posted 6 years ago

“WILKOS MOVED TO CROWN POINT NORTH DENTON IT IS A GREAT SHOP FOR MOST HOUSEHOLD PRODUCTS ANDGREAT FOR DIY THINGS LONG MAY IT STAY.”

Helpful Report

Posted 6 years ago

“Great site easy to use, uses click and collect which was fast and easy no waiting around and products are great quality”

Helpful Report

Posted 6 years ago

“Excellent service with a telephone call when your order is ready to collect”

Helpful Report

Posted 6 years ago

“They have a great range of goods for sale. But I do wish they would provide a seat or bench for older older customers to take a breather at Morley Leeds branch.”

Helpful Report

Posted 7 years ago

“Great products and delivered on time.”

Helpful Report

Posted 6 years ago

“Ordered product into store arrived when it said it would and good prices.”

Helpful Report

Posted 6 years ago

“Items arrived very quickly and in perfect condition, will definitely be buying from them again!”

Helpful Report

Posted 6 years ago

“Very helpful staff and always smiling!”

Helpful Report

Posted 6 years ago

“i made purchase for my wife she was so pleased would use again thank you.”

Helpful Report

Posted 7 years ago

“Hi I just want to say how extremely grateful I am to Sadia who works at the Preston branch. My husband had bought six rolls of your wallpaper,not realising he needed an extra two. He tried to get it from Southport we’re we live. Southport did have any left in the right batch. He rang Preston store,Sadia answered straight away, she checked the sales floor for the batch number, but didn’t have it.Sdia offered to ring him back so she could check the warehouse. Within ten minutes she rang to tell him she had two rolls. We are so very quick when things go wrong but not so quick when we get outstanding service. WELL DONE SADIA.!!!!!!”

Helpful Report

Posted 7 years ago

“Easy process to order I opted for click and collect in store,it only took couple of days for this staff in Clydebank fast efficient and friendly.”

Helpful Report

Posted 7 years ago

“Very good value and delivery was very quick”

Helpful Report

Posted 7 years ago

“Very fast dispatch great price”

Helpful Report

Posted 7 years ago

“This shop has everything. The staff are very pleasant, go out of there way to help if you can’t find what you’re looking for. I have recently bought a surround sound system and couldn’t wait to get it going!. I needed some HDMI leads looked at 2 we’ll known stores and both quoted £14.95 each! Wilko’s price £2.00 each. I’m sure they’ll be ok for now. You can fill a bag for £20.00 of every day goods well done Wilko’s”

Helpful Report

Posted 7 years ago

“A great choice of stock no minimum buying excellent delivery times and very speedy”

Helpful Report

Posted 7 years ago

“Their Linen Ottoman and matching Footstool is exceptional value. The help received from their customer service was outstanding. Highly recommend.”

Helpful Report

Posted 7 years ago

“Quick ordering, easy to collect in store”

Helpful Report

Posted 7 years ago

“Great prices and always improving the range of products. The store has recently update the layout to include more checkouts and handles large queues much better than previously.”

Helpful Report

Posted 7 years ago

Wilko is rated 2.6 based on 673 reviews