Anonymous
At first like a few reviews I was trying to return an item & got the same reply basically saying "high volume of queries and appreciate it may take over 72 hours" waited a week e-mailed them again, same answer. Even though I made sure my order number etc was included in the e-mail I wasn't convinced if I waited another week the standard reply wouldn't be the same. I also thought if it went over the 14 days I wouldn't be entitled to a refund? So instead of e-mailing them through there returns page again I just pressed (REPLY) to there last e-mail, I didn't hold out much hope of a reply but was pleasantly surprised when I was contacted by Wilko's Customer Services Department arranging for my parcel to be picked up the day after. Taking the above into consideration & hoping I get my refund what would have been 1 star I'm now happy to give 5 stars.
1 month ago
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Wilko has a 2.8 average rating from 585 reviews

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