Wilko Reviews

Name: Wilko
Rating: 2.74

2.7 Rating 610 Reviews

42 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered a broken table, and after almost 2 months have failed to resolve it and then offered me a 10% refund of the price paid to close the matter. seriously poor service.”

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Posted 1 month ago

“I placed an order for 2 plastic plant pots and 2 palm plants costing £50 for 2 plants have been sent 4 plastic plants pots so basically have been charged £50 for 2 plastic plant pots no telephone number to talk to anyone disgusting”

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Posted 1 month ago

“problem with delivery, I have been waiting for 11 days, it was supposed to be delivered within 5 days, the courier explains to Wilko that he came three times and left information, nothing like that happened. He told me to pick it up myself and I paid for the delivery”

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Posted 1 month ago

“The worst customer service, or rather non existent. I would not buy anything from them again. Waited in all day for a desk to be delivered (taking annual leave to do so ) no one showed up and no update from them. Contacted the courier and they said contact Wilko. Could not find a telephone number, tried online chat and they said they would update me, no response, then further emails to say they would update me, I think they are just auto bots, have again emailed them. I just want my money refunded now as no one has apologised let alone given me an update and the delivery date was 2 weeks ago now. They have over £200 of my money . Shocking”

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Posted 1 month ago

“Over a week with same msg from different people asking same questions non delivery of loungers no answers disgraceful customer service waiting for refund 0 stars from me !!!”

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Posted 2 months ago

“A friend had a problem with a Wilko order but eventually sorted it out through The Range. I thought that her experience might have been a one-off so decided to order from them principally to get some of the own-brand Wilko cat food that my cats love. How I wish I'd read the reviews on this site before ordering ! The parcel which arrived was 36 packets short of one variety and 12 short of another totaling over £20 from my order; I stated this quite clearly in the course of my complaint. E mails have followed thick and fast (each bearing a different name from the Wilko end) and I have been asked to provide order-codes, a photo of the order and other types of information so that a basically simple problem has been turned into a veritable Gordian knot. The latest e mail from Wilko has asked me to confirm the figures of missing items as they have stated, but they are considerably less than the actual case. I 'd like to think that all this is down to incomprehension of basic arithmetic and English on the part of the Wilko team but I'm beginning to suspect delaying tactics after reading some of the other reviews in this thread. I suspect I shall have to contact my credit card company to try to sort out the mess and obtain a refund for me and my cats will have to get used to other brands in the future as I won't be ordering from Wilko again. Absolutely aggravating !”

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Posted 2 months ago

“Orderd 4 tins of paint supposed to deliver last wk said it had been deliverd wich it hadn't got intouch with them they said it had been damaged and would I like to reorder which I did order came today 2 tins instead of 3 and 1 realy damaged tin of white gloss coverd in cellophane and I finally got intouch to be told they'd informed the appropriate department for a refund have to wait 48hrs to hear back got a feeling we won't get anywhere so will prob have to get intouch again its a nightmare worst customer service by far would deft not recommend and I won't be going back”

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Posted 2 months ago

“Extremely disappointed with Wilko.com. They cancelled my order before shipping and refunded the item cost but refused to refund the £4.95 delivery charge. This is a clear breach of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which require a full refund including delivery costs when a retailer cancels an order before dispatch. Customer service was unhelpful and claimed their system couldn't process the refund manually or issue a cheque. Avoid this retailer if you value your consumer rights and expect fair treatment. Was laughably offered free delivery for my next order. Not in a million years. Operating illegally - now going via credit card company.”

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Posted 2 months ago

“THIEVES robbing *******”

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Posted 2 months ago

“Well looking at all these reviews proves my point 😡 absolutely disgusted I ordered 2 ceiling lamps 1 faulty like others have emailed wattsapp and emailed all useless now apparently as I’ve no order number I can’t return and they won’t do anything? I had NO invoice so how could I have an order number? nobody gets back to you don’t EVER order from wilko unless you want BIG hassle 😡😡😡”

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Posted 2 months ago

“Ordered 2 ceiling fan lights 1 was faulty after MANY emails, wattsapp, and emails I’ve got nowhere, now told they can’t do anything as I’ve no order number! complete joke I had no invoice either in any of the boxes I’m fuming and disgusted and wasted all my money, never order from them”

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Posted 2 months ago

“Ordered an item they sent wrong item a cheaper model then when trying to get it exchanged 4 days and still counting to try and sort it. They send one email a day asking for something I respond immediately but nothing 5 days now sorry. Absolutely disgusting service hope you go bust again.”

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Posted 2 months ago

“Absolutely disgraceful. Live chat is absolutely useless. They first send my order by 2 separate couriers the same day one arrived at 12 the other 9pm!. Then the hardware (nuts & bolts) kit is missing for my rattan sofa and all they do is say they will get back they dont so you go through the same process over & over again. Do not buy from these clowns online you’ll regret it”

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Posted 2 months ago

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Posted 2 months ago

“Ordered the wrong item and requested a return, website states that they arrange free returns and to contact their customer services team to arrange a collection. Have contacted them and all they've done is given me the address of the supplier for me to return the item. I am disabled and cannot travel to a post office and I refuse to pay for the return when they said themselves the return was free. I have challenged this and they're still responding with the supplier's address and refusing to elaborate further. So I'm stuck with an item I don't want that they're refusing to let me return in accordance with the terms on their website, they've also been incredibly ableist and inconsiderate of personal circumstances. I feel I've wasted my time and money and will never shop with them again.”

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Posted 2 months ago

“I bought a quite expensive kettle from Wilko which broke after 3 weeks. The manufacturer advised me to return this to Wilko for a replacement or refund. Well, chance would be a fine thing! It's 4 weeks now and the only response via email I received was - they are busy and not to contact them again. I believe they are in breach of consumer rights but they don't seem to care. Will never buy from them again and have advised friends not to either. After hearing that Wilko were not responding, the manufacturer came to the rescue with a replacement. At least they care about their brand.”

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Posted 2 months ago

“DO NOT ORDER ANYTHING FROM WILKO. I ordered and paid for garden furniture from Wilko weeks ago which never got delivered. I had to call the courier everyday for over a week and no one knew what had happened. I had no correspondence from Wilko or the courier. I've since received a text from the courier saying they have lost the item and I need to contact Wilko. I have emailed Wilko multiple times and messaged on WhatsApp, I've sent all of my details multiple times and keep getting automated responses asking for my details again! Whatsapp says they will respond within 4 hours which isn't true because I've not had any response in 24 hrs. I don't know what to do. Wilko have taken my money, not delivered the furniture and now I can't get an answer from anyone and there is no phone number to call. The Whatsapp or email don't get back to me. WORST CUSTOMER SERVICE EVER”

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Posted 2 months ago

“Ordered a bench online all parts for putting together were missing and bench looked as if it had been used its taken so long to get a refund just been fobbed off with endless emails . I will never use them again”

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Posted 2 months ago

“We were sent a different product to the one displayed on the Wilko pages. It took them a week to hear back from their supplier advising they don't stock the product Wilko advertises. We asked to return the packages and for a refund and it took a week for them to arrange pick up. Meanwhile we've had two bulky packages sitting in the front room for two weeks, had to take two days off work for delivery and collection because Wilko are advertising an item their suppliers don't stock and shall send out an inferior product instead. When I tried to complain I was advised they don't have a complaints policy/procedure and their managers and supervisors don't speak to customers. You cannot call Wilko, you have to email and you never get the same person twice so I have had to email, Hazel, Catherine, Jadine, Linda and Wayne to arrange pick up. For the clarification for Wilko my order number was 001719338646. YOU STILL HAVE THIS ITEM ADVERTISED ON YOUR WEBSITE EVEN THOUGH YOU KNOW YOUR SUPPLIERS DON'T STOCK IT.”

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Posted 3 months ago

“Rip offs item arrived damaged promised refund but never received reported to trading standards think you need to fully shut down not just so many shops”

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Posted 3 months ago

Wilko is rated 2.7 based on 610 reviews