Wilko Reviews

Name: Wilko
Rating: 2.68

2.7 Rating 631 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a product that never arrived and wonder how many people have been in this position. It was £23.95 with delivery fees it may not seem a lot but if this is happening to lot of people they will accumulate a lot of money . Totally disgusted”

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Posted 5 months ago

“When they failed to deliver an item with express delivery using DHL You Can't contact anybody and they don't have a 'customer service' department just a third party company that takes emails and chat messages. I strongly suggest to any one that you don't use them. When things go wrong there is no one to help ! They are owned by the Range and their customer support is extremely poor !”

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Posted 5 months ago

“AVOID - company missold product, sent wrong version, told me I ordered the wrong item and changed the web page but I have the invoice to prove the purchase. 3 weeks of back and forth with them saying they will send a courier to collect the item but never following through with it. Will likely need to pursue legal action.”

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Posted 5 months ago

“Worst customer service I have EVER experienced. Trying to return a large item. Wilko have informed me four times of dates that it would be collected by DHL. I have booked time off work and waiting in all day FOUR times and no one has come. Do not buy from the store as you will never be able to return it. I have wasted so much time with this company.”

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Posted 5 months ago

“This is the worst company I’ve had the misfortune of dealing with. We ordered something from them in the middle of April. They took my money, then sat on it for a month. They refused to deal with me until after my given delivery date, when they did eventually deal with me it turned out they hadn’t put in my order with their supplier (I only found this out from their supplier). I now have to wait another 5 weeks and they still refuse to deal with me or apologise for what has happened. I am in an endless loop of email tag with them. They know about my questions, they just refuse to speak to me or answer my questions. I won’t be using them ever again.”

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Posted 5 months ago

“Delivered a broken table, and after almost 2 months have failed to resolve it and then offered me a 10% refund of the price paid to close the matter. seriously poor service.”

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Posted 6 months ago

“I placed an order for 2 plastic plant pots and 2 palm plants costing £50 for 2 plants have been sent 4 plastic plants pots so basically have been charged £50 for 2 plastic plant pots no telephone number to talk to anyone disgusting”

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Posted 6 months ago

“problem with delivery, I have been waiting for 11 days, it was supposed to be delivered within 5 days, the courier explains to Wilko that he came three times and left information, nothing like that happened. He told me to pick it up myself and I paid for the delivery”

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Posted 6 months ago

“The worst customer service, or rather non existent. I would not buy anything from them again. Waited in all day for a desk to be delivered (taking annual leave to do so ) no one showed up and no update from them. Contacted the courier and they said contact Wilko. Could not find a telephone number, tried online chat and they said they would update me, no response, then further emails to say they would update me, I think they are just auto bots, have again emailed them. I just want my money refunded now as no one has apologised let alone given me an update and the delivery date was 2 weeks ago now. They have over £200 of my money . Shocking”

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Posted 6 months ago

“Over a week with same msg from different people asking same questions non delivery of loungers no answers disgraceful customer service waiting for refund 0 stars from me !!!”

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Posted 6 months ago

“A friend had a problem with a Wilko order but eventually sorted it out through The Range. I thought that her experience might have been a one-off so decided to order from them principally to get some of the own-brand Wilko cat food that my cats love. How I wish I'd read the reviews on this site before ordering ! The parcel which arrived was 36 packets short of one variety and 12 short of another totaling over £20 from my order; I stated this quite clearly in the course of my complaint. E mails have followed thick and fast (each bearing a different name from the Wilko end) and I have been asked to provide order-codes, a photo of the order and other types of information so that a basically simple problem has been turned into a veritable Gordian knot. The latest e mail from Wilko has asked me to confirm the figures of missing items as they have stated, but they are considerably less than the actual case. I 'd like to think that all this is down to incomprehension of basic arithmetic and English on the part of the Wilko team but I'm beginning to suspect delaying tactics after reading some of the other reviews in this thread. I suspect I shall have to contact my credit card company to try to sort out the mess and obtain a refund for me and my cats will have to get used to other brands in the future as I won't be ordering from Wilko again. Absolutely aggravating !”

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Posted 6 months ago

“Orderd 4 tins of paint supposed to deliver last wk said it had been deliverd wich it hadn't got intouch with them they said it had been damaged and would I like to reorder which I did order came today 2 tins instead of 3 and 1 realy damaged tin of white gloss coverd in cellophane and I finally got intouch to be told they'd informed the appropriate department for a refund have to wait 48hrs to hear back got a feeling we won't get anywhere so will prob have to get intouch again its a nightmare worst customer service by far would deft not recommend and I won't be going back”

Helpful Report

Posted 6 months ago

“Extremely disappointed with Wilko.com. They cancelled my order before shipping and refunded the item cost but refused to refund the £4.95 delivery charge. This is a clear breach of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which require a full refund including delivery costs when a retailer cancels an order before dispatch. Customer service was unhelpful and claimed their system couldn't process the refund manually or issue a cheque. Avoid this retailer if you value your consumer rights and expect fair treatment. Was laughably offered free delivery for my next order. Not in a million years. Operating illegally - now going via credit card company.”

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Posted 6 months ago

“THIEVES robbing *******”

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Posted 6 months ago

“Well looking at all these reviews proves my point 😡 absolutely disgusted I ordered 2 ceiling lamps 1 faulty like others have emailed wattsapp and emailed all useless now apparently as I’ve no order number I can’t return and they won’t do anything? I had NO invoice so how could I have an order number? nobody gets back to you don’t EVER order from wilko unless you want BIG hassle 😡😡😡”

Helpful Report

Posted 6 months ago

“Ordered 2 ceiling fan lights 1 was faulty after MANY emails, wattsapp, and emails I’ve got nowhere, now told they can’t do anything as I’ve no order number! complete joke I had no invoice either in any of the boxes I’m fuming and disgusted and wasted all my money, never order from them”

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Posted 6 months ago

“Ordered an item they sent wrong item a cheaper model then when trying to get it exchanged 4 days and still counting to try and sort it. They send one email a day asking for something I respond immediately but nothing 5 days now sorry. Absolutely disgusting service hope you go bust again.”

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Posted 6 months ago

“Absolutely disgraceful. Live chat is absolutely useless. They first send my order by 2 separate couriers the same day one arrived at 12 the other 9pm!. Then the hardware (nuts & bolts) kit is missing for my rattan sofa and all they do is say they will get back they dont so you go through the same process over & over again. Do not buy from these clowns online you’ll regret it”

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Posted 6 months ago

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Posted 6 months ago

“Ordered the wrong item and requested a return, website states that they arrange free returns and to contact their customer services team to arrange a collection. Have contacted them and all they've done is given me the address of the supplier for me to return the item. I am disabled and cannot travel to a post office and I refuse to pay for the return when they said themselves the return was free. I have challenged this and they're still responding with the supplier's address and refusing to elaborate further. So I'm stuck with an item I don't want that they're refusing to let me return in accordance with the terms on their website, they've also been incredibly ableist and inconsiderate of personal circumstances. I feel I've wasted my time and money and will never shop with them again.”

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Posted 6 months ago

Wilko is rated 2.7 based on 631 reviews