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Anonymous
I visited the Melton Mowbray store today ( 7,10,22) and purchased a variety of items including some pick and mix sweets. When I got to the sweet counter I saw that there was no medium size lids for my cup of sweets. As I wanted them sealed I took an empty large cup with lid. When I approached the check out the cashiers words were " why have you got that? " and pointed to my empty carton. I explained that when I had purchased my sweets I was going to transfer them to the larger carton so I had a lid. She then said that she would need to charge me £4 for the empty carton and that they just cellotape the large lid to the medium carton. I tried to explain about what happens when I need to reseal the lid, do I need to ensure I have a roll of cellotape with me at all times? I was told i can have a paper bag. I am appalled by the lack of customer service regarding this and am thinking of reporting this to the local press as I am so enraged at not only the appalling attitude of the staff members but the terrible customer service I recieved. This could of been resolved so easily.
2 years ago
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Wilko has a 2.6 average rating from 671 reviews