Ordered plants on line . Advertised size was no where near what I received . Poorly packaged and broken plants , Canes in plants but not attached to anything !! Contacted customer service . Sent pictures as requested . Promised a call back - no call back .Had to phone them again .Offered me £6 refund ( spent over £60) promised a supervisor would call me back urgently . Yet again no call back to date. appalling service and lack of customer care .