6 May ordered 2 rolls wallpaper with a delivery date on or before 18th May. 22 May phoned to advise them that order had never arrived and was told he would cancel order and arrange refund £28.95. several emails still no refund and in one they told me not to send emails as they were busy!! I have bought wallpaper now and wall looks lovely, but no refund. I could just let this go, BUT NO. Why do companies do this. I have now had an email asking for all my details again which I sent by return. I got a bit excited that surely now my refund would be forth cumming. Oh no. 2 more weeks on nothing not even an acknowledgement that they are now in possession of all my details. The daily send emails to tempt me to continue shopping with this terrible company and I will continue daily to request my refund. I won't go away. Wish me luck!