I have no option to give negative stars, otherwise I would! I am not the person to get annoyed or write nasty reviews but they have brought me to my lowest point. Their customer service is utterly miserable!! I have ordered a gazebo on 27th April, on the same day of the delivery I have filled for a refund as it was not suitable. IT HAS BEEN 2 MONTHS SINCE THEN !! Their customer service either ignore me completely, or tell me " we have refunded you please wait 10 days" . I wait 10 days then nothing happens and they tell me " we are just on a call with the seller now, we will get back to you " , another week passes and nothing !! To make things worse they didn't even provide me with an order number after ordering and taking my money. How is this possible?? Hundreds of £ kept and not even the decency to resolve it after 2 months! I have never in my life experienced a more useless customer service.