Anonymous
I ordered the “garden on a roll” set from Wilko on 29th May which was due to arrive on 6th June. I never received any updates regarding a delay or potential issues. Once 6th June had passed I contacted Wilko on Twitter and was told to wait 72 hours. I contacted them again after a few days only to be told to wait a further 72 hours as they couldn’t get in contact with the “garden on the roll” team. This continued for a couple of weeks. Eventually I cancelled the order as I had lost complete confidence that the item was going to arrive. I was told to wait 10 days for a refund, after which I should have the money back in my account. This never happened, thus ensued another email. Apparently my refund had “bounced” off the system, therefore I would need to wait another 10 days! I am now nearly at the end of those 10 working days and still no refund. Not once has a member of the Wilko team reached out to update me, I have had to do all of the chasing. Extremely disappointed and I have lost confidence in this brand. I just want my money back!
11 months ago
Read Wilko Reviews
Wilko has a 2.8 average rating from 593 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial