Anonymous
Online order - Yesterday 2 items arrived damaged. I was not too upset, accidents in transit are bound to happen. I informed C/S and I kept receiving identical emails asking me to send photos, which I did. Then asking did I want refund or replacement. I said ‘replacement’ more identical emails came. Their phone line not available - recorded message says to go online. Finally they sent a refund. Today I have received 3 identical emails asking ‘how did we do’ etc., getting really annoying now. When you forward to C/s saying please do not keep sending me - Automated response saying they dont accept emails at that address etc. Never again!
10 months ago
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Wilko has a 2.8 average rating from 588 reviews

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