Ordered my usual kindling. Got an email to say it was being delivered. Got another message some time later to say they no longer deliver and would issue a full refund. When no refund came emailed them to find out why and was told the system was faulty and they were working on it. Emailed again to find out what was going on told my refund had been left of the system and she had done it manually. No refund arrived so emailed again. Told it went out on 18th. Checked with pay pal and yes it did go in on the 18th but was cancelled. Emailed to find out why and was told something wrong with system they were working on it and would email to tell me when it was working and it would then take a further 10 days to clear. I've just emailed them again to find out where we are now. No wonder they are in trouble. They have now had my money for weeks with no signs of a refund. I'm heartedly sick of their lame excuses.