PLEASE DO NOT USE! Scam! I stupidly thought it was good old Wilko! First time this has happened to me, and using my card to get money back, will be reporting also! No option for no stars! I thought it's Wilko,horray! Never thought to check reviews, I wish I did, if you not used yet, then don't! Everyone pass on all these warnings! Not just on here, but other review sites, and social media. Please do not listen to positive reviews! This is for old REAL Wilko, when it was BRITISH! Or lucky few, It's now a scam! If you are lucky you will receive goods, BUT! This is seriously important! There is no customer service! No replies, phone numbers, emails anywhere, not even social media. You will not get money back, if items do not arrive, faulty, missing, or in general not want, or are misleading. It offers WhatsApp to chat, but it's non existent. Fake! It tells you, you don't have WhatsApp, even though you do& directs you to download, but you can't as already have WhatsApp. So only option is to raise a ticket,72 hours it claims, for response, but this isn't a real thing. No one replies ever! Been weeks. Facebook, Twitter same, if you lucky they will send you reply to your notification, the same generic thing! "Sorry to hear this, send a ticket, or DPM" scam, fake! They will also ignore your Dpm, and if they do reply it's ages in between messages, and a generic response, "sorry to hear, let me know what all problem, items are etc"despite already given the information& repeat. Like countless others,I have had to contact my payment card who has raised this. They agreed with me returning through the manufacture, I was scared no goods no money. It was manufacturer items I needed to return,I contacted them directly(prob not first). They collected and messaged Wilko to refund, but I have had 2 repeat messages from wilko." waiting for items to be returned(they have last week)) and what are the items you need refunded for! I'm now at contacting my card again, they told me to allow 3 days for refund, is been longer, with no notifications from wilko. I have never needed to use my card before to claw back money. I have never been frauded, scammed before.I stupidly thought it's Wilko, didn't even check reviews! Wish I did, you need to listen to these warnings!! I will also like countless other customers, be reporting this to trading standards, watchdog etc. Do not use!! I Finally got my refund month+later, and no-one let me know. I don't know if it was the credit card that got it back, or Wilko. But it was a severly stressful situation, and the manufacture helped me to get my money, they were the only ones that actually communicated with me. Wilko do do not communicate they are not Wilko anymore, you can email to your heart's content. You can social media contact to your heart's content, but it will lead you no where. Date of experience: 01 December 2023
1 month ago
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Wilko has a 2.8 average rating from 585 reviews

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