I have ordered an item from Wilko which they never delivered. I have tried all ways to reach Wilko's Range team to get my refund back via emails, web chat, and WhatsApp, but they just give you false assurances of a 5-7 day refund and never refund the amount for a missing item they never sent. I have contacted the vendors from which this item was delivered by Wilko, and they said Wilko is their worst client, as there are several customers who are still waiting for their refund. Both Wilko and Range have not refunded my amount, and to my surprise, their CEO, whom I mailed, hasn't cared to reply for 3 weeks now. This company just takes customers' money and uses it for their own purposes. I would suggest never buying from Wilko and Range as they are really a pathetic company.