ALL ROUND DISAPPOINTED IN STAFF FROM LOCAL STORES! ABERGAVENNY - PONTYPOOL - CWMBRAN - NEWPORT( STORES ) The area managers need to put the staff in these stores in their place... this include duty store managers also.. they treat us customers appallingly when considering we are the customers.. shame on you Wilko.. All the staff need retraining in customer service skills in these stores from what I've experienced from over the last year or so.. Hence the reason I'm writing this experience review to make other customers aware if they aren't already aware..... To Start.. From asking a simple question to a staff member in store if they have a product in stock if not showing on the shelf.. then you'll get a blunt NO from staff And even from the duty managers because they can't be bothered to look out back or on the system , This is so obvious to see there is no helping the customers needs from staff members... Then to returning a faulty or unwanted / unopened item you'll get asked questions making the return of the item a uncomfortable experience , Plus, they don't like it when asked will they hold back a large item in store if you can't carry it home at that time of shopping and we need to bring a car back to collect the item instead of carrying it home for Eg,, All you'll get from instore staff is... Unwillingly Umm well we will hold the item back BUT to warn you our policy is only '' Same day collection '' and if not collected that same day the item will go back out on the shop floor by end of the day regardless.. but more often they'll totally refuse to hold a item back from my experience... When they do refuse to hold a item back in store they normally state its because of company policy on '' reduced sale items '' even though they have refused holding a item back for me when not a '' reduced sale item ''.. so its just unhelpful staff mainly, So be warned,, if you can't carry home a in-store item for some reason that your in-need of and there is only one item on the shelf and a staff member Do happen to agree on holding a item back for you, and its only one hour from store closing time and your not back to collect that same day, then the item will go back on the shop floor regardless.. they don't care about the customers simple. Staff don't go out of their way to help customers in these stores from my experience . This is just a few things I've experienced from these Wilko stores over the year or so, , bet it's the same for All the other Wilko stores around the country.. I've shopped in these above stores well over the last year so many times for all my everyday needs and items for projects etc,, NO MORE,. I'm not giving my money to be treated like this... They need to remember.. Good customer service keeps customers happy.. make the customers unhappy you'll force customers away and your business will go down hill slowly... Many of my family member also uses these stores for their everyday needs and they have the same opinion unfortunately,