Online check-in failed; the password wasn't recognized. I also didn't receive a reset email. I checked in at the airport and was required to pay €96. The staff recognized the problem. The same thing happened on the return flight. Because it is not possible to check in on the website, I send amail after a long search for the address. Complained 20-8-2025. No response. Found a telephonenumber. They told me they do not know my mailadres. Strange, because one month before the flight I could log in. I told the lady that it is my mailadres. Not true she said, I became a little upset, she stopped the conversation.