Woolworths Dash service is disappointing and does not meet their "superior" brand positioning. I ordered online on the 7th Jan 2024, immediately cancelled the order as the app is not user friendly. I wanted delivery to KZN and instead of selecting a KZN Store it selected a store in JHB for delivery to KZN. I have not received my refund since. I phoned on the 16th Jan and spoke to agent Aeskho Qotoyi who said she needed to escalate and it takes time and cannot confirm when exact refund will be made. It is now the 5th Feb and no refund. My question is, how does a big company as such not have a reliable cancelation/refund process yet they bill you on time and remind you to pay them constantly on your account but cannot remember to treat their customers with the same regard. Unhappy Long-term customer !