Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.50

1.5 Rating 677 Reviews

10 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woolworths at Chartwell cntr,Staying at Steyn City its conveinient shopping at Chartwell Cntr ,Jhb.I found cucubers fridge placed in basket on shelf i questioned them ,as we not aware why they turn mushy ,i saw now why,again found them remilo ving from fridge placing on shelf ,called custome care and complaned”

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Posted 3 days ago

“I recently purchased minced beef and sourdough rye bread from Woolworths, but unfortunately, the products didn't meet my expectations. The minced beef was damaged and the meat was off, and I didn't notice the packaging issue until I got home. The sourdough rye bread tasted excessively sour, unlike their usual product. I understand that mistakes happen, but given my proximity to Village Mall (15km away), I was pressed for time and couldn't return the items. I'd also prefer not to interact with the manager on duty due to a previous unpleasant experience, so I'm hoping for a resolution or alternative options.”

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Posted 1 week ago

“I received a call from Woolworths stating I need to upgrade my w rewards card. Turned out to be a scam. I notified woolworths headoffice and to be honest the staff members were so dismissive. I cannot believe the service received.”

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Posted 2 weeks ago

“Letter to Woolies What a pleasure to step into Woolies Boardwalk, from the heat & humidity we are currently experiencing in Port Elizabeth! And it’s not only for the pleasant and cool temperature, we also appreciate the welcome and greeting we receive, with a smile, from security guard, Hennie Standor! Thank you Hennie….please keep “standing at the door” You make our day! N. Moosa”

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Posted 3 weeks ago

“Am happy in general esp with their service. However, have written to them numerous times. As a non meat eater for most of my life, have BEGGED them to up the ante on their non meat sandwiches. The egg mayo is so 1980’s and awful. They offered me a R50 voucher, which I declined, as that was not the intention. Our son lives in Constantia and we always pick up sandwiches from Alphen Spar, as we take our dogs out in our combi camper and it’s an easy lunch. Alphen Spar’s sandwiches are third less in price compared to Woolworths. Even their egg mayo sandwiches are SO tasty, with a bit of mustard and dill and shredded lettuce. Woolworths, please STOP resting on your laurels and listen to your customers”

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Posted 3 weeks ago

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Posted 3 weeks ago

“Had a quality problem with their house brand Latte , the feedback was non caring and dismissive 5/10 sachets were open , possible contamination or moisture ingress Rather stick to Nescafe”

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Posted 4 weeks ago

“I purchased a Corned Tongue from Palmyra Road,cooked it according to the instructions,after the cooking I let it cool and even though the fork pierced the Tongue,when I tried to peel it,it was so difficult which I found concerning, skin of the rind on the Tongue was so chewy.It was the first time I ever tasted such a horrible Tongue.”

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Posted 1 month ago

“Woolworths has gone the wrong way with expansion ,if you cannot service properly existing stores .your online delivery is pathetic ,compared to checkers .Your products have become sub standard ,and your buyers of these don’t seem to care ,about bad reviews.Pull up your socks ,or maybe get rid of clothing and concentrate on your food which is actually the business that counts.Very disappointing I was a Woolworths supporter 5years ago ,not today !”

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Posted 1 month ago

“Most frustrating company to deal with. Always off-line. Nobody is able to assist. Shawaaz was the incompetent staff member on the line.”

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Posted 2 months ago

“Received an order today which I needed for lunch. Nectarines were packed right at the bottom of the bag and are totally mushed. Called helpline only to be told that I need to take a picture and send email and fruit will not be replaced today. Shocking system and service. Pick & pay would have immediately sent a driver to replace the fruit. This is the service which should be expected. Woolies can learn a thing from them. I now have a double inconvenience to have to write a email and to have to go to the shops to buy new fruit.”

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Posted 2 months ago

“I would like to file a complaint about Koketso(male), who works in the Trenery section. He treated my two teenage boys badly while we were shopping in the Country Road section. He approached them and said "Why le ema mo dikhoneng?" They were standing by the mirror, and I was only a meter away from them. When I asked if there was a problem with them standing there while I shopped, he said they should stand somewhere else and was being cocky and classist about it. From what I know there is no designated waiting area for kids while parents shop, and my boys felt like they were being treated like potential shoplifters or about to rob customers. They felt humiliated and were upset that they wanted to leave the store immediately and wait for me outside. I'm disappointed with the treatment we received from Koketso and it literally ruined our mood. Thanks to Dineo, the trainee who assisted us until we were done shopping.”

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Posted 2 months ago

“What began as a concern raised at a store level quickly exposed a far more serious issue: a complete systems failure in how Woolworths handles sensitive matters relating to gender-based violence across its organisation. After raising my initial concern in good faith, the issue escalated across multiple internal touchpoints including store management, customer service, social media teams, complaints handling, and the press office. Instead of clarity, care, or consistency, each escalation revealed further misalignment, poor communication, and a lack of accountability. What has been most disturbing is the stark disconnect between Woolworths’ public statements and my private experience. Publicly, the company positions itself as a brand that stands with GBV victims, emphasising values of dignity, respect, and support. Privately, the responses I received across different teams repeatedly contradicted those values. Messages were inconsistent, dismissive at times, and in some cases caused additional distress. The issue was not handled with the sensitivity or seriousness that a GBV-related matter demands. Different departments appeared to operate in silos, with no shared understanding of context, no continuity of care, and no clear ownership of the problem. Social responses conflicted with complaint responses. Press office positioning conflicted with direct communications. What should have been a coordinated, empathetic response instead became fragmented and deeply disheartening. Despite multiple promises by Woolworths that I would receive updates, this was never done. The only update I received was after I followed up multiple times, across multiple platforms and email addresses. While Woolworths has stated that it stands with GBV victims, I did not feel stood with at any point in this process. I felt unheard, unsupported, and left to navigate an incoherent system during a moment that required care, accountability, and integrity. This experience raises serious questions about whether Woolworths’ public commitments to GBV awareness and support are meaningfully embedded into its internal systems, training, and response protocols, or whether they exist primarily at the level of messaging. Standing with GBV victims cannot be performative. It must be reflected consistently across every touchpoint, especially when a real person is asking to be heard.”

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Posted 2 months ago

“Paid extra to have my clothes delivered on Saturday before we leave. They never delivered said they dont deliver Sundays. Now I have to leave without the clothes I ordered as a birthday present.”

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Posted 2 months ago

“Good day, I was so very pleased to buy a 250 grm pack of seedless raisins that were actually named on the pack! I love the "crimson" grape and the the " sweet joy / golden" says it all. I am baking a frugal Christmas cake in a small Bundt pan, just adding pecan nuts to decorate and little chips inside. I will be using the local Gideon stone ground flour, oil/ milk, no eggs, but def brandy! Do you stock pumpkin spice? I do keep Ceylon cinnamon but don't need big amounts of the 3 others. Thankyou to staff of Woolworths for my quality pack of 3 varieties of grape raisins!! 🍇🎄”

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Posted 2 months ago

“I am never placing any Woolworths orders online ever!. Tell me why it takes so much time to wait for an order and when I contacted their customer service line I had to listen to them in the background without anyone speaking to me. I still haven't received my order.”

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Posted 2 months ago

“I ordered mugs. 2 were broken on arrival. We lodged a complaint plus an image of the broken mugs. We got a snotty reply saying that if we were in a hurry we should go to store to buy more. I have sent many mails and spoke to at least three people at customer service. The problem now is Woolworths is more interested in blaming the warehouse and couriers than solving my problem. I DONT want a refund as the 2 mugs complete the set. I was promised a response by the end of today. The said mugs will probably be sold out by now.”

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Posted 2 months ago

“Woolies fails when it come to delivering orders. It’s either they make up story about being hijacked or you keep calling their online and they promise you millions of escalations. I have been waiting for my orders which I each paid R85 x 2 for express delivery. And I have been calling them for 3 days nothing. To reroute my order to store collection it’s going to take 7 days plus processing and all. I’m hurt cause I trusted Woolies.”

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Posted 3 months ago

“For the 2nd time my Dash order went to a store 8km away as opposed to the one 2kms away. I asked this to be escalated about 3 weeks ago. Today I placed an order and again it went to your CBD store instead of Howard Centre! It is clear you have no interest in getting this resolved and I had escalated via your IG team before!”

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Posted 3 months ago

“Woolworths customer service department is non existent. I had raised a couple complaints with them. I received no response I’m sure they just deleted the complaint and spoke in the background that i should shop from Usave”

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Posted 3 months ago

Woolworths SA is rated 1.5 based on 677 reviews