Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 656 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woolies have always set the standard for quality and high end products. e...I just had a chicken and mushroom pie, it tasted like a thick soup, no flavor and hardly any chicken in. No man woolies”

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Posted 42 minutes ago

“I orderer online some food for my toodler Half of my Items was missing and some items not mine. After speaking during 2 days on the phone with several staff from woolworths they brought me the rest of my order with still some poor qualities banana and no strawberries. Ordering online should be an experience quick and easy. Bad experience.”

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Posted 5 days ago

“Woollies I have shopped with you for many years. What is happening in your coffee shops. Service is very bad. We sat now at Parkview Pretoria and waited for an hour for two Mushroom Potato rosti's. After an hour we left. The manager did not really look concerned. Many other people also left. I just can not understand, it seems that Woolworths do not train their staff. We as friends and family try to avoid the coffee shops at woollies because service are always slow or non exciting. Please do not say it is freshly made. Other coffee shops also make it fresh. Just train your staff.”

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Posted 5 days ago

“Woolworths, you used to be such a amazing luxurious brand, your supplies such as chicken and prepacked prepared food and quality of ice cream"s to a few other stuff especially the cooked rotisserie chicken which is disgusting due to the fact that you precook it and deliver to stores , why aren't people smelling the couchiness and looking into the process, we simply buy it and eat it....no regard for the smell...how can people not smell this ???? Lets talk clothing....I loved you guys t-shirts....however now after one wash its so messed up....besides I bought shirts that were stitched wrong.....clearly someone is being favored as a supplier because if your quality control can look at this they would never allow for it to be on your shelves if you stuck to and applied your mission and vision statement. You guys were suppose to be outstanding like you Used to be...woolworths I miss your luxurious quality....why you dropping the flag???”

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Posted 1 week ago

“I bought 2 pepper steak pies on special for R55 from Woolies today.The worse pie ever steak not tender at all.Its been for quite some time that I dont buy pies from them anymore. The pie are baked on high temperature makes the crust very dry and hard.From the oven it gets put in another oven to keep warm for customers but it basicalIy dries it out further I have complained before with a manager but to no avail.I actually had to throw the second pie away half eaten.What a waste of money.I might as well go buy at the local garage.Its my second complaint on this platform about their pies they clearly ignore there customers.Very disappointing 😞”

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Posted 1 week ago

“I bought a 1kg lasagna on the 31/10/25 at the Southgate mall Johannesburg and I was so disappointed as I heard it was the best on the Anele show on 94.7, so I had a little extra money to spoil myself and my hubby this month only when I opened it 1stly there was almost no cheese on it so I added more cheddar cheese think that was just a factory issue , then I popped in the over and 35 Min later it smelled Devine only when we ate it was overloaded with sauce and hardly any cheese or mince in it and the tamoto sauce tasted like it came from a jar as the was a slight sour taste and there was hardly any seasoning on it, the Woolworths lasgne is overrated and it was so disappointing as we cannot always afford nice things and the time I had a little extra, I wanted to have a nice experience with my hubby it ended being a bust . So so so disappointed, Natasha Davids”

Helpful Report

Posted 1 week ago

“I initially visited the Woolworths store near South Beach to purchase two lamps. As they were not available in-store, I was advised to place the order online. I did so using my South African number (data-only) and confirmed my hotel address for delivery. I also added a special instruction requesting that the items be left at the hotel reception, and I informed the hotel staff to expect the delivery. Since I was travelling back to my country soon, I paid an additional R75 for express delivery. However, the order never arrived. The tracking status showed “out for delivery” and later “incorrect address,” even though the address was correct. I contacted the help line multiple times: On the first day, I was told the courier would be advised. On the second day, the first operator put me on hold for over 20 minutes and then disconnected. When I called again, the same thing happened with a second operator. On my third attempt, an operator named Louisa was very helpful. She called me back and suggested that, given the urgency, I go directly to the warehouse to collect the package. I travelled to the warehouse myself but was not told who to contact. After considerable inconvenience, I eventually located the Skynet office and managed to collect my order. This entire experience was extremely disappointing, especially considering that I paid for express delivery.”

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Posted 1 week ago

“Woolies have always set the standard for quality and high end products. However, I have recently noticed that the cakes and baked products are too sweet and this deviates from the expectancy of my experience...”

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Posted 3 weeks ago

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Posted 3 weeks ago

“I ordered rocket on Woolies dash which said it was washed but was infested with bugs. Took the time out to send an email on the 11th October 2025 to Woolies with no response to date. Now sat for 15 mins on a call with Woolworths call Centre only to be asked to do the whole process again . I'm really put off Woolworths, their customer service is pathetic. Absolutely archaic systems who interrogate their customers rather than solving the problem. Shopping on Pick and Pay is a dream... All queries are on the app and resolved rapidly. No need for calls and wasting their customers time.”

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Posted 3 weeks ago

“Woolworths please do something better about security of yours being black it doesn't mean we criminals they make us feel uncomfortable they check how u dress and assume u and judge u then they will follow u the whole shop serious do something and train them well coz it's annoying”

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Posted 1 month ago

“Your App is the worst ever! Having got the App and registered etc etc moths ago I am now being asked to register again! I am unable to type in my email address and therefore can go no further. I am diasappointed in such bad service from a company who prides itself on perfection. All I hear from people is how bad the App is! Wake up! There is no excuse in this day and age to have a bad App.”

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Posted 1 month ago

“Transaction of USD0.01 made at WOOLWORTHSE 07485016560 GB on 30/09/2025 14:41:01 on your Cr.Card XXX6020 could not be completed . For assistance, please call 600 502030 (within UAE) or +97126210090 (outside UAE).”

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Posted 1 month ago

“The mobile app is very disappointing. It crashes frequently, especially when I try to check in-store stock for an item. I deleted and reinstalled it, thinking the issue was with my phone, that wasn’t the case. Really let down by the experience”

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Posted 1 month ago

“Woolworths app is the worst to use. Most times it’s got an OOPS sorry problem, very unuserfriendly app, constantly asking gor updates and login details. Worst app.”

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Posted 1 month ago

“Worst customer experience with the app!!! There is always items out of stock and you are not notified while they are adding the items, they don’t even replace the items, cannot track the shopping as the app never works and you wait hours for your order! Will not order from Woolies again! Worst experience! Checkers60 is absolutely amazing and reliable!”

Woolworths SA 1 star review on 24th September 2025

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Posted 1 month ago

“i have been reporting since Saturday that i was charged R900 for southernfried chicken instead of the price on the item.of R94. It seems that the urgency of this refund is not important to your business. Im still waiting for my refund. If any of my other payments bounce are you paying my bank charges?”

Woolworths SA 1 star review on 17th September 2025

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Posted 1 month ago

“The site does not work properly. The app does not work. Unbelievable.”

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Posted 1 month ago

“Terrible customer service. Both times i had a bad experience with woolies dash, first time i paid and was invoices for 4 items and only 3 were sent, after contacting woolies customer care several times nothing was done about it, not was i refunded nor given the missing items. Second time i was sent rotten yoghurts, which my kids ate and got sick after eating them, also nothing was done after i called them and told them what happend, not even a email with an apology, nothing, no acknowledgement at all. I rather buy from checkers, much more reliable and customer care is great. Woolies should learn from them. Wont be purchasing again from woolies for sure. Thank you”

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Posted 2 months ago

“WhatsApp channel helpline doesnt work. Waste of time. Woolworths App also needs to improve in terms of account details and rewards that never show up on the app like they’re meant to. Can’t edit any of my details. Struggle to change My School details too. My rewards doesn’t work on app. How does one get help?!”

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Posted 2 months ago

Woolworths SA is rated 1.5 based on 656 reviews