Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 669 Reviews

10 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woolworths has gone the wrong way with expansion ,if you cannot service properly existing stores .your online delivery is pathetic ,compared to checkers .Your products have become sub standard ,and your buyers of these don’t seem to care ,about bad reviews.Pull up your socks ,or maybe get rid of clothing and concentrate on your food which is actually the business that counts.Very disappointing I was a Woolworths supporter 5years ago ,not today !”

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Posted 1 week ago

“Most frustrating company to deal with. Always off-line. Nobody is able to assist. Shawaaz was the incompetent staff member on the line.”

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Posted 3 weeks ago

“Received an order today which I needed for lunch. Nectarines were packed right at the bottom of the bag and are totally mushed. Called helpline only to be told that I need to take a picture and send email and fruit will not be replaced today. Shocking system and service. Pick & pay would have immediately sent a driver to replace the fruit. This is the service which should be expected. Woolies can learn a thing from them. I now have a double inconvenience to have to write a email and to have to go to the shops to buy new fruit.”

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Posted 3 weeks ago

“I would like to file a complaint about Koketso(male), who works in the Trenery section. He treated my two teenage boys badly while we were shopping in the Country Road section. He approached them and said "Why le ema mo dikhoneng?" They were standing by the mirror, and I was only a meter away from them. When I asked if there was a problem with them standing there while I shopped, he said they should stand somewhere else and was being cocky and classist about it. From what I know there is no designated waiting area for kids while parents shop, and my boys felt like they were being treated like potential shoplifters or about to rob customers. They felt humiliated and were upset that they wanted to leave the store immediately and wait for me outside. I'm disappointed with the treatment we received from Koketso and it literally ruined our mood. Thanks to Dineo, the trainee who assisted us until we were done shopping.”

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Posted 4 weeks ago

“What began as a concern raised at a store level quickly exposed a far more serious issue: a complete systems failure in how Woolworths handles sensitive matters relating to gender-based violence across its organisation. After raising my initial concern in good faith, the issue escalated across multiple internal touchpoints including store management, customer service, social media teams, complaints handling, and the press office. Instead of clarity, care, or consistency, each escalation revealed further misalignment, poor communication, and a lack of accountability. What has been most disturbing is the stark disconnect between Woolworths’ public statements and my private experience. Publicly, the company positions itself as a brand that stands with GBV victims, emphasising values of dignity, respect, and support. Privately, the responses I received across different teams repeatedly contradicted those values. Messages were inconsistent, dismissive at times, and in some cases caused additional distress. The issue was not handled with the sensitivity or seriousness that a GBV-related matter demands. Different departments appeared to operate in silos, with no shared understanding of context, no continuity of care, and no clear ownership of the problem. Social responses conflicted with complaint responses. Press office positioning conflicted with direct communications. What should have been a coordinated, empathetic response instead became fragmented and deeply disheartening. Despite multiple promises by Woolworths that I would receive updates, this was never done. The only update I received was after I followed up multiple times, across multiple platforms and email addresses. While Woolworths has stated that it stands with GBV victims, I did not feel stood with at any point in this process. I felt unheard, unsupported, and left to navigate an incoherent system during a moment that required care, accountability, and integrity. This experience raises serious questions about whether Woolworths’ public commitments to GBV awareness and support are meaningfully embedded into its internal systems, training, and response protocols, or whether they exist primarily at the level of messaging. Standing with GBV victims cannot be performative. It must be reflected consistently across every touchpoint, especially when a real person is asking to be heard.”

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Posted 4 weeks ago

“Paid extra to have my clothes delivered on Saturday before we leave. They never delivered said they dont deliver Sundays. Now I have to leave without the clothes I ordered as a birthday present.”

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Posted 1 month ago

“Good day, I was so very pleased to buy a 250 grm pack of seedless raisins that were actually named on the pack! I love the "crimson" grape and the the " sweet joy / golden" says it all. I am baking a frugal Christmas cake in a small Bundt pan, just adding pecan nuts to decorate and little chips inside. I will be using the local Gideon stone ground flour, oil/ milk, no eggs, but def brandy! Do you stock pumpkin spice? I do keep Ceylon cinnamon but don't need big amounts of the 3 others. Thankyou to staff of Woolworths for my quality pack of 3 varieties of grape raisins!! 🍇🎄”

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Posted 1 month ago

“I am never placing any Woolworths orders online ever!. Tell me why it takes so much time to wait for an order and when I contacted their customer service line I had to listen to them in the background without anyone speaking to me. I still haven't received my order.”

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Posted 1 month ago

“I ordered mugs. 2 were broken on arrival. We lodged a complaint plus an image of the broken mugs. We got a snotty reply saying that if we were in a hurry we should go to store to buy more. I have sent many mails and spoke to at least three people at customer service. The problem now is Woolworths is more interested in blaming the warehouse and couriers than solving my problem. I DONT want a refund as the 2 mugs complete the set. I was promised a response by the end of today. The said mugs will probably be sold out by now.”

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Posted 1 month ago

“Woolies fails when it come to delivering orders. It’s either they make up story about being hijacked or you keep calling their online and they promise you millions of escalations. I have been waiting for my orders which I each paid R85 x 2 for express delivery. And I have been calling them for 3 days nothing. To reroute my order to store collection it’s going to take 7 days plus processing and all. I’m hurt cause I trusted Woolies.”

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Posted 1 month ago

“For the 2nd time my Dash order went to a store 8km away as opposed to the one 2kms away. I asked this to be escalated about 3 weeks ago. Today I placed an order and again it went to your CBD store instead of Howard Centre! It is clear you have no interest in getting this resolved and I had escalated via your IG team before!”

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Posted 1 month ago

“Woolworths customer service department is non existent. I had raised a couple complaints with them. I received no response I’m sure they just deleted the complaint and spoke in the background that i should shop from Usave”

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Posted 1 month ago

“I try to close my account due to the high card fee of R94 a month. This is the third month I try...everytime they tell my to come back in 2 days time after I pay the R94 because they can not close my account they first must phone head office. I owe Woolworths now nothing and still struggling to close my account. I will never buy anything there again. BAD BAD SERVICE!!!! Why are the card fee so high...”

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Posted 1 month ago

“Woolies have always set the standard for quality and high end products. e...I just had a chicken and mushroom pie, it tasted like a thick soup, no flavor and hardly any chicken in. No man woolies”

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Posted 2 months ago

“I orderer online some food for my toodler Half of my Items was missing and some items not mine. After speaking during 2 days on the phone with several staff from woolworths they brought me the rest of my order with still some poor qualities banana and no strawberries. Ordering online should be an experience quick and easy. Bad experience.”

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Posted 2 months ago

“Woollies I have shopped with you for many years. What is happening in your coffee shops. Service is very bad. We sat now at Parkview Pretoria and waited for an hour for two Mushroom Potato rosti's. After an hour we left. The manager did not really look concerned. Many other people also left. I just can not understand, it seems that Woolworths do not train their staff. We as friends and family try to avoid the coffee shops at woollies because service are always slow or non exciting. Please do not say it is freshly made. Other coffee shops also make it fresh. Just train your staff.”

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Posted 2 months ago

“Woolworths, you used to be such a amazing luxurious brand, your supplies such as chicken and prepacked prepared food and quality of ice cream"s to a few other stuff especially the cooked rotisserie chicken which is disgusting due to the fact that you precook it and deliver to stores , why aren't people smelling the couchiness and looking into the process, we simply buy it and eat it....no regard for the smell...how can people not smell this ???? Lets talk clothing....I loved you guys t-shirts....however now after one wash its so messed up....besides I bought shirts that were stitched wrong.....clearly someone is being favored as a supplier because if your quality control can look at this they would never allow for it to be on your shelves if you stuck to and applied your mission and vision statement. You guys were suppose to be outstanding like you Used to be...woolworths I miss your luxurious quality....why you dropping the flag???”

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Posted 2 months ago

“I bought 2 pepper steak pies on special for R55 from Woolies today.The worse pie ever steak not tender at all.Its been for quite some time that I dont buy pies from them anymore. The pie are baked on high temperature makes the crust very dry and hard.From the oven it gets put in another oven to keep warm for customers but it basicalIy dries it out further I have complained before with a manager but to no avail.I actually had to throw the second pie away half eaten.What a waste of money.I might as well go buy at the local garage.Its my second complaint on this platform about their pies they clearly ignore there customers.Very disappointing 😞”

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Posted 2 months ago

“I bought a 1kg lasagna on the 31/10/25 at the Southgate mall Johannesburg and I was so disappointed as I heard it was the best on the Anele show on 94.7, so I had a little extra money to spoil myself and my hubby this month only when I opened it 1stly there was almost no cheese on it so I added more cheddar cheese think that was just a factory issue , then I popped in the over and 35 Min later it smelled Devine only when we ate it was overloaded with sauce and hardly any cheese or mince in it and the tamoto sauce tasted like it came from a jar as the was a slight sour taste and there was hardly any seasoning on it, the Woolworths lasgne is overrated and it was so disappointing as we cannot always afford nice things and the time I had a little extra, I wanted to have a nice experience with my hubby it ended being a bust . So so so disappointed, Natasha Davids”

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Posted 2 months ago

“I initially visited the Woolworths store near South Beach to purchase two lamps. As they were not available in-store, I was advised to place the order online. I did so using my South African number (data-only) and confirmed my hotel address for delivery. I also added a special instruction requesting that the items be left at the hotel reception, and I informed the hotel staff to expect the delivery. Since I was travelling back to my country soon, I paid an additional R75 for express delivery. However, the order never arrived. The tracking status showed “out for delivery” and later “incorrect address,” even though the address was correct. I contacted the help line multiple times: On the first day, I was told the courier would be advised. On the second day, the first operator put me on hold for over 20 minutes and then disconnected. When I called again, the same thing happened with a second operator. On my third attempt, an operator named Louisa was very helpful. She called me back and suggested that, given the urgency, I go directly to the warehouse to collect the package. I travelled to the warehouse myself but was not told who to contact. After considerable inconvenience, I eventually located the Skynet office and managed to collect my order. This entire experience was extremely disappointing, especially considering that I paid for express delivery.”

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Posted 2 months ago

Woolworths SA is rated 1.5 based on 669 reviews